Case Study – Marketing China https://marketingtochina.com Smart Tips for Smart Business in China Fri, 07 Nov 2025 07:28:41 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://marketingtochina.com/wp-content/uploads/2021/03/cropped-favicon-gma-rounded-32x32.png Case Study – Marketing China https://marketingtochina.com 32 32 Lyfen Snack: From Seafood Seller to E-Commerce Powerhouse https://marketingtochina.com/case-study-how-a-chinese-food-brand-sell-milllions-on-tmall/ https://marketingtochina.com/case-study-how-a-chinese-food-brand-sell-milllions-on-tmall/#comments Thu, 23 Oct 2025 12:11:24 +0000 https://marketingtochina.com/?p=52603 Few snack brands in China have achieved what Lyfen Snack did: turning everyday treats into a nationwide e-commerce sensation.

China’s snack market is one of the most competitive in the world. Understanding how Lyfen rose from a small seafood seller to an online powerhouse reveals the kind of marketing agility and consumer insight every international brand needs to sell on Tmall.

At our agency, we’ve helped global brands navigate China’s fast-moving digital landscape for over a decade. From strategy to execution, we’ve seen firsthand what works when it comes to connecting with Chinese consumers.

In this article, we’ll break down Lyfen’s winning approach and share key lessons you can apply to your own brand’s growth strategy in China.

Let’s Discuss Your China Strategy
Our specialists at GMA are here to help you understand the Chinese market and find the best strategy to reach your goals. Tell us about your brand, and let’s build a strategy that works.

The Chinese snack market

According to the think tank EO Intelligence, the sales volume of China’s snack market will reach 3 trillion yuan in 2020 and surpass 4 trillion yuan in 2025. This market experienced tremendous growth of 422% between 2002 and 2016.

Given the consumption upgrade and the COVID-19 pandemic, China’s snack market will experience rapid growth in the coming years with a trend toward fresh and healthy food.

Consumers are paying more and more attention to eating healthy and fresh food. According to a report issued by Beijing-based think tank EO Intelligence, up to 71 percent of the surveyed consumers said snacks are of equal importance to their physical and psychological health. Over 85 percent of millennials, who are the main consumers in the market, said that freshness and healthy qualities are their top focus in choosing snacks.

Read as well: China is a paradise for Snacks Brands

1. When Selling Snacks in China, Everything is about leverage

When starting a new project, we have to understand one thing: either we can do things by ourselves, or we’ll need some help.

Laiyifen, which mean “get one share” in Chinese, makes and sells cheap and popular traditional Chinese snacks from melon seeds and peanuts to ducks’ stomach and dried beef. Shanghai Laiyifen, which has the biggest number of shops in China, aims to increase sales of overseas sourced products by 30 percent in the next few years, as it’s facing an increasing demand from a growing middle class. The imported products range from Australia’s milk and Italian spa water to South Korean cheese codfish sausages. However, like any company willing to drag some new market share, Lyfen was in need of new solutions to develop its business.

And which better solution than developing its client’s portfolio? Let’s do some marketing, maybe networking, let’s put some discounts here and there… When doing arts, you can choose to make a draft and play it cool, having fun. Or you can target success, and prepare yourself for a real paint on 2x3m toil ready to be exposed. Well, in business it’s the same. If you’re not sure how to perform and use the best strategy which will bring you the success you need, you can call on experts. An outsider that will make you save both time and money.

The Lyfen Case Study: Chinese Snack Leader

That is what Lyfen did when contacting GMA. I am sure that in your carrier many ideas came to your mind. But tell me, are you afraid? Maybe you don’t want to contact advisers because you think they are overpriced? Maybe you think that delegating is risky and you will better do it yourself.

Unfortunately, we can’t find a magic formula for success but there’s one thing sure. Don’t stop believing in your projects! Don’t stop believing in your dreams, in your objectives, and give yourself the chance to achieve them.

And here again, that’s what Lyfen did.

A simple mission:

“Develop my market shares and turnover”. That’s all we need.

Starting there, we developed a new concept. A mediatic buzz. They needed one to change the market trend. A 1-million-dollar solution! (charged much cheaper…)

Lyfen Tmall – Ambassador Video – Videos are engaging & quickly becoming a must-have

As a Digital Marketing Expert on the Chinese market, we decided to rebrand the company based on the “souvenirs” of an entire generation.

Our mass destruction weapon: creativity.

To do so, we changed the entire product while creating a new packaging under the sign of the dragon.

Creative genius or maybe just professional marketing, we decided to make the brand go from the snack industry to the gifts one.

Imagine turning crisps into a new item that will suit all your friends. That is a hard bet yeah? Especially considering that 80% of people receiving gifts in China are women. Not your friend Bryan, but WOMEN. And which woman won’t be super happy to receive shrimps’ crisps in a box? The perfect gift, right? Very few tried, none succeed.

None but us.

2. In China, don’t just sell snacks

In the west, we are very quick to condemn everything as gimmicky, cringy, and so on.  In China, a candy brand-inspired lipstick would not be seen as such, nor would a special snack packaging. On the contrary, special design and packaging add a unique value to your products that consumers appreciate.

Lyfen 2019 Mid-Autumn festival Tmall Campaign: a Snack brand  Online Success Story

At GMA we love challenges. Anytime someone is facing a difficult situation, we celebrate it. Something like “Chef, we don’t know how to do that… Champagne!”

When you reach a certain level, you understand that any challenge you face is a new opportunity to grow. And we’ll show you exactly how. Finding a way to sell you shrimps crisps as the new hype gift is a real challenge.

But do you remember while being a kid, when you were staring at this wonderful biscuit jar? Your favorite one. And when you were living a real adventure just to put a hand on it? This glorifying moment when reaching it. Until the moment when you realize that your parents already finished all of it and turned it into a sewing box….

A kid’s ultimate deception but parents’ best investment. Yeah! It was delicious and they can use it to do something else with it. It’s awesome.

Following this, adding brainstorming sessions, some design, and imagination, we transformed a company offering snacks into a company offering “premium” gourmet snacks within a beautiful jewelry box. The art of double use.

This, plus a strong digital campaign, and work on the brand image, and BOOM!

You’d be surprised by all we can get with some talents.

When selling snack in China, follow your intuition and trust yourself

The case of a crisp packet transformed into a jewelry box can make you smile. Maybe it sounds not realistic?

Well, we’ll notice here that all good preparation leads to good results.

When a golf player is ready to hit the ball, the difference between winning and losing is a matter of millimeters. Touching the ball 2mm at the wrong place can lead to terrible repercussions a hundred meters away. Training, preparation, repetition, and control are as many keys as you’ll need to make the difference between an All-In or putting the ball in the nearby lac.

Lyfen trusted us and still thanks us today.

China’s Snack Leader Lyfen 2019 Mid-Autumn festival Campaign was a success

Let’s talk about the campaign’s result now.

  • Mastering branding and digital marketing in China, it’s 10 million RMB turnover in 1 week after launching the product.
  • Mastering cultural codes and the Chinese environment, it’s 20 million RMB turnover in 1 month.
  • We attracted over 200,000 new clients.
  • Over 3000 limited edition products sold out in a day.
  • Sales increase close to +1000%.
  • Close to 4 million views on Weibo.
  • Over 4 million views for our video campaign.
  • An ROI (return on investment) of +500%

And even more than a successful mediatic campaign, we got a satisfied client. Your success matters, don’t neglect it.

Selling Snack in China: Go further

After the 2019 Autumn Festival’s success, Lyfen and GMA decided to keep working together. We are still working on Lyfen gift box packaging but we also developed a more complete & Omni-Chanel marketing strategy.

Here is some of our 2020 work for Lyfen:

Sell Snack in China with Kols and Short Videos (Douyin)

618 Campaign By GMA
Lyfen 618 Campaign By GMA – O2O

Use Video Format to direct traffic to your Snack Online Store

Lyfen New Years Campaign – How to get traffic to your Tmall Store

Our Agency can help you sell snacks in China too

Would you like to have the same success as Lyfen? Discuss with us your project!

gma agency

WHO’S GMA?

  1. GMA is the most visible marketing agency in China.
  2. Successful projects: we are professionals in promoting your company in China while using the last digital tools.
  3. Chinese are always connected, we know all the tools and platforms used by Chinese people. To reach your consumers, adapt your strategy.

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Louis Vuitton In China – Their Winning Strategy https://marketingtochina.com/louis-vuitton/ https://marketingtochina.com/louis-vuitton/#comments Mon, 17 Mar 2025 01:22:54 +0000 https://marketingtochina.com/?p=79063 China is now Louis Vuitton’s biggest customer base. Despite rising prices and some economic difficulties, demand for the brand continues to soar.

Luxury brands worldwide are competing for a share of China’s luxury market. But while many struggle, Louis Vuitton stands out as a leader. What’s their secret?

At Gentlemen Marketing Agency (GMA) we’re helping luxury brands emulate how Louis Vuitton has built a powerful presence in China. Their strategy is a masterclass in brand positioning, digital marketing, and consumer engagement.

In this article, you’ll discover how Louis Vuitton grew its influence in China—through smart store expansion, tailored marketing, and a deep understanding of local consumers.

Let’s Discuss Your China Strategy
Our specialists at GMA are here to help you understand the Chinese market and find the best strategy to reach your goals. Tell us about your brand, and let’s build a strategy that works.

Key Takeaways

  • Louis Vuitton is a big hit in China. They have lots of stores and plan to open even more.
  • Young Chinese people love this brand! They like the fancy look and top quality.
  • The brand uses clever ways to sell its goods. This includes fun ads, social media chats, and partnering with popular stars.
  • Prices for their items are going up in China but people still buy them!
  • Even though other brands are there too, Louis Vuitton stays at the top by knowing what customers want.

Brief History of Louis Vuitton

Louis Vuitton first set up shop in 1854. He started his work as a trunk-maker in Paris. His unique and high-quality trunks caught the attention of people all over the city. This helped him turn Louis Vuitton into a respected brand name.

Then, his son Georges Vuitton took the company to new heights during his time leading it. In 1918, they made their big move outside France and opened their store in Japan. They kept growing strong for many years after that too! The year 1992 was an important one because this is when LV came to China’s market.

Now, people know them as “LV” in China and love them for their style!

Importance of the Chinese Market for Luxury Brands

China is the big jackpot for luxury brands like Louis Vuitton. Here’s why: growth chances are high in this market. Many young Chinese people love designer labels such as ours. Owning our items lifts their status in society, it’s a win-win! Now here’s an eye-opener.

Using elements from China in design and marketing works wonders for us here too! Relationships with shoppers increase sales and make more money for the brand. Fact check: Experts say that Chinese luxury spending will grow 7% each year! So, it’s clear to see how important smart advertising can be when selling top-tier goods like ours in China.

Through great ideas, we could thrive better than others out there.

Louis Vuitton’s Presence in China

Over time, Louis Vuitton has significantly expanded its presence in China by opening more stores in major cities. The brand strategically raised its prices in the Chinese market as a business tactic to further defy its luxury status.

The brand precisely tailored its products for young Chinese consumers, which allows it to stand out amongst other competitive luxury brands. Lastly, the enduring popularity and excellent positioning of Louis Vuitton have highly contributed to its large share in China’s booming luxury fashion market.

Expansion of Stores in China

Louis Vuitton is growing big in China. Here is how:

  • The brand started out in five-star hotels like the Peninsula in Beijing and the Hilton in Chengdu.
  • It then moved on to open more shops in city spaces.
  • Now, it has locations all over China’s big cities.
  • Each store offers high-end goods for shoppers looking for quality.
  • The prices are higher here than in other places.
  • But that didn’t stop the consumers from shopping, showing their love for luxury fashion.
  • The brand also plans to grow even bigger with a new kind of store – the duty-free shop.
  • This first one may be on Hainan island, which is famous for tourism.
A well-heeled crowd surrounds the central bar serving free Moet at the National Museum of China for the Louis Vuitton Voyages exhibition opening.

Opening of New Locations in Major Cities

I’ve been tracking Louis Vuitton’s growth across China. Let me share it with you.

  1. Back in 2015, they opened a grand site. Making their mark in Beijing, they set up a Maison at China World Mall on February 5.
  2. Fast forward to 2022, and even more locations showed up. One is at Taiyang Taikoo Li in Chengdu and the other stands tall at The Mixc in Fuzhou.
  3. Not to forget, Chengdu didn’t just get a store. A bonus came – Louis Vuitton’s very first restaurant in China was added here!
  4. Right in the heart of Sino-Ocean Taikoo Li shopping mall sits the restaurant. It’s housed within the freshly-opened Louis Vuitton Chengdu Maison, adding to its pull for customers.
  5. But wait, Chengdu isn’t carrying all milestone moments alone! Over at Plaza 66 center in Shanghai rises Louis Vuitton’s biggest Chinese flagship store yet.

What makes this expansion exciting? Well, consider this fact: Chinese consumers love Louis Vuitton! They’re now the largest customer base ever! It promises so much ahead as we watch Yue Taiyang Taikoo Li turn into a favorite spot for fashion folks on their travels.

Increase in Prices in China

Louis Vuitton is adding more cost to its goods in China. They plan a big price jump of up to 20% soon. The prices are shooting up fast too. In the past year, costs went up by 4%.

You may wonder why Louis Vuitton’s goods cost much more in Shanghai than in Paris! Goods are about 35% pricier there, but many people still buy them.

Online, people search to know when the next price increase will come. Despite high costs and more expected rises, Chinese consumers still want these luxury goods.

Target Demographics in China

Louis Vuitton is going after young shoppers in China. It is the number one luxury brand there because it knows its target audience well. A big part of its success comes from reading customer tastes and understanding what they want.

Youngsters in China love to shop at fancy places when traveling overseas, and Louis Vuitton often tops their list. As a result, the Chinese have become their largest customer base ever!

Customization of Products for the Chinese Market

Louis Vuitton makes special items for Chinese buyers. They create pieces that have parts of China’s story in them. This helps the brand feel closer to its fans in China. It also shows their love for Chinese arts and ideas.

Tailoring goods to fit the tastes of local people is key too. Louis Vuitton thinks about what things are popular in China before they make anything new. And, making a product just right can take time! But this means each piece ends up with its own unique flavor that fits perfectly within the culture it was made for.

LOUIS-VUITTON-WEDDING-SET

Comparison with other luxury brands in China

As a marketing manager, it’s crucial to compare Louis Vuitton’s position with other luxury brands in China. Let’s take a look at some key aspects:

BrandPresence in ChinaMarketing StrategyCustomer Perception
Louis VuittonRanked high in terms of web presence in China; regarded as a leading brand in China’s luxury market.Relies on exclusivity, local customization, and celebrity endorsements.Highly valued for its prestige; seen as a status symbol.
HermesHas a significant presence in major shopping malls like Beijing’s China World Mall.Focuses on exclusivity and tradition; less reliant on celebrity endorsements.Perceived as a classic, timeless luxury brand; less trendy than Louis Vuitton.
GucciShares the spotlight with Louis Vuitton in China’s top luxury malls.Emphasizes bold, trendy designs and pop culture collaborations.Popular among younger consumers; seen as a modern, forward-thinking brand.
ChanelHas a strong presence in China, with a large following of status-conscious buyers.Focuses on heritage, craftsmanship, and celebrity partnerships.Perceived as a symbol of elegance and sophistication; appeals to consumers seeking timeless luxury.
DiorManaged to turn around its fortunes after being acquired by Arnault in the 1980s; now, a widely recognized brand in China.Evolving marketing strategies to appeal to younger consumers; emphasizes style and luxury.Seen as a classic, high-end luxury brand; has a loyal following of fashion-forward consumers.

Clearly, each luxury brand has its unique strengths and appeal in the Chinese market. As a marketing manager, understanding these nuances can help tailor strategies to maximize brand impact and resonance with target consumers.

Cultural and Social Impact

Influence of Chinese Culture on Louis Vuitton’s Designs and Marketing

Louis Vuitton’s marketing is a great mix. It combines fashion with Chinese culture, using both in its designs and ads. The key? Young shoppers love it! They feel connected to the brand because they see elements of their own culture in its products.

Social media plays a big part as well. Louis Vuitton uses popular platforms to reach out to its customers. This way, people learn about the brand and what sets it apart from others.

Louis Vuitton uses China’s favorite platforms like Xiaohongshu, Douyin, Weibo, and WeChat. They show off new items there and talk with fans too. This helps give a secure footing in the market.

The brand is doing well in China compared to some other brands like Chanel which are hard to reach out to or find for many Chinese people.

Celebrity Endorsements and Collaborations in China

In China, they picked Gong Jun as their brand icon. He’s well-known and his star power boosts both Louis Vuitton and other big names like Armani Beauty. His fans adore him so much! They keep tabs on his every move through social media.

Sports stars also work magic for them in China. To stay ahead of the curve, they partner with top athletes. This hits a sweet spot with younger folks who admire their skills and styles.

The goal is to create more online buzz around their brand while lifting that luxury feel higher than ever before too. The mix between local celebs and sports icons works great for this!

It doesn’t end there though! It goes beyond just showing them off wearing Louis Vuitton clothes or using their products – they want fans to copy those looks at home too.

What is their next step? Taking things up a notch by making even better use of digital platforms across China! That way, they can reach out directly to key customers themselves without any interference trapped between them.

Gong Jun Louis Vuitton

Louis Vuitton’s Pop-Up Store in Xiamen

The pop-up store in Xiamen was a significant asset in their past offline marketing endeavors from 5-12th June 2023. It played a pivotal role in engaging their audience in a unique and memorable way.

During this event, they proudly featured the exclusive “LV by the Pool” collection, specially curated to captivate Chinese travelers and fashion enthusiasts alike. This collection embodied a perfect blend of sophistication and leisure, designed to resonate with those who appreciated both luxury and relaxation.

The highlight of the past event was undoubtedly the exclusive gatherings held for their most valued customers. These private leather goods show and VIP events at the pop-up store provided an opportunity for them to personally connect with their top-tier clientele. It allowed them to be among the first to lay eyes on their latest creations, creating an aura of exclusivity and excitement.

LV Xiamen pop up store

Visitors to their temporary boutique during this limited-time event were treated to special deals and enticing offers, making their Louis Vuitton experience even more extraordinary. It was their way of expressing gratitude for their loyalty and patronage.

Perhaps the crowning moment of this past event was the fashion exhibition hosted at the exclusive shop. Here, they unveiled more of Louis Vuitton’s creative prowess, showcasing their innovations and artistry in the world of fashion. It was a glimpse into the future of style, and they were thrilled to share it with their esteemed customers.

As they reminisce about this extraordinary past event, they are reminded of the connections they forged and the experiences they created with those who share their passion for excellence in fashion. It serves as a testament to their dedication to providing unforgettable experiences and celebrating the art of fashion.

LB by the pool

Louis Vuitton’s First Restaurant in China

Louis Vuitton opened its first restaurant in China. The Hall sits in Chengdu, China. This Louis Vuitton restaurant is inside a building over 100 years old. The eatery stands next to the new Chengdu Maison luxury store. Both take up space in Sino-Ocean Taikoo Li, a big center for mixed-use development.

You’ll find much style and history here. The vintage building adds charm to your dining experience at The Hall. So it’s more than just food; there’s an ambiance that goes along with it too!

Business Strategy: How the Restaurant Complements the Brand

I noticed Louis Vuitton is making a bold move. The brand opened its first restaurant in China, named “The Hall.” It sits in Chengdu. This city doesn’t have as many people as others do.

But the people there love to spend on nice things.

Louis Vuitton’s choice of spot adds an interesting twist. “The Hall” is tucked away inside an old city spot that once served Cantonese traders. By using a piece of history, the brand speaks with a local voice.

The dining place plays two main roles for Louis Vuitton. First, it makes buying their stuff fun and special by giving buyers something new to enjoy – great meals at “The Hall”. Even more important though, opening up so far from big cities lets them reach rich folks with money to spare who live further out.

As well as this dine-and-shop idea growing their earnings within China hugely, this also goes hand in hand with how they sell online by sparking conversations among clients around food-tasting moments on social media channels which helps boost traffic and consumer engagement across other platforms like WeChat or Little Red Book shopping apps leading eventually to increase purchases of luxury goods.

LV's the Hall - First Restaurant

Business Strategy: Revenue and Performance Metrics

It’s worth noting that Louis Vuitton has experienced remarkable success in terms of revenue and performance in the Chinese market. In 2022, the Fashion & Leather Goods business group of Louis Vuitton recorded a significant revenue growth of 25%. Moreover, the brand’s profitability has been impressively strong, with a positive performance in recurring operations.

ElementDescription
Revenue GrowthThe Fashion & Leather Goods business group of Louis Vuitton recorded a 25% revenue growth in 2022. This demonstrates the brand’s strong financial performance despite potential challenges in the Chinese market.
ProfitabilityLouis Vuitton has shown strong profitability, with a positive performance in recurring operations. The consistent positive performance indicates that Louis Vuitton’s approach to the Chinese market is financially fruitful.
Brand StrategyLouis Vuitton emphasizes exclusivity as a key factor in its business strategy, which has contributed to its success. This has resonated with Chinese consumers who value unique and limited-edition items.
Challenges and OpportunitiesDespite regulatory hurdles, import duties, and counterfeit products, Louis Vuitton has consistently performed well in China. This indicates that the brand has been effective at navigating these obstacles.

The data shows that Louis Vuitton’s business strategy and performance metrics in China have been successful. This information should be useful in understanding the market conditions and developing your strategies.

Challenges and Opportunities

Regulatory Hurdles and Import Duties

China has a big rule for luxury items. It says they must pay import taxes. Some goods like fancy bags have to pay 20% tax. Others, like makeup, even need to pay half of their worth in tax! Local taxes pile on top of the import ones too.

These rules can trip up high-class brands like Louis Vuitton selling in China. Even so, there is hope. The Chinese government made a new plan to make prices lower on costly things by cutting the import duties or fees that one needs to bring an item into a country not its own – also known as tariffs – that are slapped onto consumer products when they enter China from another country.

To help this along, Louis Vuitton lowered their prices in mainland China which is where Beijing and Shanghai are located. This happened around the same time that China decided itself also to cut its own set of import tariffs on incoming stuff or goods—another way it tried making sure luxury brands could offer better rates within its borders.

Now you see how major law changes and duty costs shape our business plans and pricing strategy!

Counterfeit Products and Brand Protection

Fake goods are a big problem. I’ve seen counterfeit Louis Vuitton bags in many parts of China. These knockoff products look very much like the real thing. But they steal our designs and hurt our brand image.

They also cut into their sales and harm the trust that customers have in them. This is part of an even bigger problem as $30.3 billion gets lost every year because of online fake goods trading, not only in fashion but in other areas too! A huge part of this illegal trade – around 60% to 70% – is fake luxury items, just like ours! To fight against these copycat sellers we need good brand protection methods, so people choose authentic Louis Vuitton products.

Opportunities for Further Expansion and Diversification

I see a lot of room for Louis Vuitton to grow in China. Here are some chances for more growth and change:

  1. New Stores: They have successfully opened numerous stores in China this year, indicating that this approach is yielding positive results.
  2. Home Market: Many Chinese consumers prefer purchasing high-end products when traveling abroad. This consumer behavior suggests that there is still significant potential to expand their sales within the domestic market.
  3. High Spending: Chinese consumers have a penchant for spending generously on luxury items. Given this strong market demand, brands like theirs are positioned to thrive in this environment.
  4. US and Europe Spending: In contrast, consumers in the US and Europe have been scaling back their purchases of luxury goods. Consequently, they recognize the need to redouble their efforts in promoting their products within China.
  5. Online Sales: Exploring the potential to increase online sales is on their radar as a means to reach a wider audience and tap into the digital marketplace.
  6. Partner with Others: They are considering collaborations and partnerships with other businesses to facilitate their growth and market presence.
  7. Try New Places: Exploring the possibility of opening stores in emerging Chinese cities is under consideration as part of their expansion strategy.

We are Experts in the Chinese Luxury Market, Contact Us!

In conclusion, Louis Vuitton’s impressive success in the Chinese market serves as a testament to its deep understanding of the local culture and its innovative marketing strategies. Their ability to make Chinese consumers feel special and connected to their brand has resulted in significant achievements.

Louis Vuitton has effectively expanded its reach in China through innovative and captivating marketing initiatives. The brand’s storytelling approach resonates with Chinese consumers, who see Louis Vuitton products as symbols of status and refinement.

Overcoming challenges, such as entering the restaurant industry with “The Hall,” has contributed to the brand’s multifaceted success in the Chinese market. The recent pop-up shop in Xiamen showcased Louis Vuitton’s commitment to engaging with their Chinese fanbase and understanding their desires.

For business owners or executives considering entering the Chinese market, it is advisable to adopt a similar customer-centric approach. Leveraging online platforms like Alibaba and JD.com, along with staying attuned to social media trends, can help you connect with Chinese consumers effectively. Continual learning and adaptation are keys to success in this dynamic market.

To explore opportunities in the Chinese market, reach out to our agency, and we can guide you through the process.

Fashion-Case-Studies-GMA
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Luxury Whiskey Market in China: The Macallan Success Story https://marketingtochina.com/whiskey-china-the-macallan/ https://marketingtochina.com/whiskey-china-the-macallan/#respond Mon, 17 Mar 2025 01:16:36 +0000 https://marketingtochina.com/?p=78783 Whisky sales in China are booming, and The Macallan has become one of the most sought-after brands. How did a single malt Scotch whisky achieve such dominance in a competitive market?

China’s growing demand for premium spirits is reshaping the luxury industry. Wealthy consumers now see whisky as more than just a drink—it’s a status symbol. Understanding how The Macallan tapped into this trend offers valuable insights for brands looking to succeed in China.

GMA (Gentlemen Marketing Agency) has over a decade of experience in digital marketing and brand strategy for foreign businesses in China. And we’ve worked with dozens of spirits brands to bring then to the Chinese market. The Macallan’s approach is a masterclass in premium positioning, strategic partnerships, and effective marketing.

In this article, you’ll learn the key strategies behind The Macallan’s success in China, the lessons other luxury brands can take from their approach.

Key Takeaways

  • The Macallan has achieved remarkable success in the competitive Chinese whisky market through exceptional brand building, strategic marketing efforts, collaborations, and partnerships, as well as unique product offerings and limited editions.
  • China’s ultra-premium whisky market is growing due to increased demand for luxury spirits and a new generation of affluent consumers with a preference for premium whisky.
  • The Macallan’s success in China has had a significant impact on the global whisky market, boosting Scotland’s whisky industry, setting new standards for luxury spirits, and expanding into other Asian markets.
The Macallan Case Study

The Growth of China’s Ultra-Premium Whisky Market

China’s ultra-premium whisky market is experiencing significant growth, driven by an increase in demand for luxury spirits and the emergence of a new generation of affluent consumers with a preference for premium whisky.

Increase in Demand for Luxury Spirits

People in China are buying more luxury spirits. They want high-end, top-tier drinks like fine whisky and exclusive liquors. This is making the ultra-premium whisky market grow fast. More people can now buy expensive things, so they are choosing upscale liquor for their fun times.

Spirits Revenue in China

Single malt Scotch is a big hit! It’s selling more than even fancy cognac. That’s why brands like The Macallan are doing great in China today.

The Emergence of a New Generation of Affluent Consumers

China’s wealth is on the rise. More people have money to spend on high-end products. These affluent consumers are young and want what’s best. They want to show off their success. Whisky, like The Macallan, has become a prestige symbol for them. They want top-shelf whiskies more than other drinks.

Drinking this kind of whisky shows they know about luxury goods and value brand reputation. Sales of single malt whiskies are growing fast because of these rich consumers in China.

The Macallan’s Success in China

Building an Exceptional Brand in a Competitive Market

To build an exceptional brand in a competitive market, it is important to focus on connecting with your target audience and establishing a strong reputation. Macallan has achieved this through strategic marketing efforts and collaborations that have helped them stand out.

They have also created unique product offerings and limited editions, which appeal to luxury consumers. By consistently delivering high-quality whiskies made from the finest ingredients, The Macallan has set itself apart from competitors.

This commitment to quality and craftsmanship has played a vital role in their success.

Macallan Whiskey in China

Strategic Marketing and Branding Efforts

By carefully formulating the marketing strategies and leveraging Michael E. Porter’s model of strategy, they were able to build an exceptional brand reputation in the ultra-premium whiskey market.

Their strategic marketing tactics focused on creating a strong brand presence that resonated with their target audience. They invested in effective branding strategies that showcased the uniqueness and quality of The Macallan.

Additionally, they implemented innovative marketing campaigns to stay ahead of trends and capture consumer attention.

macallan Taobao

Collaborations and Partnerships

The Macallan has collaborated with Chinese artists for an immersive exhibition called The Macallan Experience. This partnership allows the brand to connect with luxury spirits consumers and aspirational customers in China.

The brand recognizes and celebrates the importance of China for its brand in the Asia Pacific market and beyond. Collaborating with local artists helps them better understand and cater to the preferences of Chinese consumers.

In addition to artistic partnerships, The Macallan has also formed collaborations with other brands and organizations. These partnerships help create unique presentations for their rare whisky projects.

One notable collaboration is out now with award-winning artist and illustrator Sija Hong. This collaboration will result in a special whisky project that resonates with artist enthusiasts and collectors alike.

Litha Macallan collab

Unique Product Offerings and Limited Editions

The Macallan’s success in China’s whiskey market can be attributed to its unique product offerings and limited editions. The brand is known for its exclusive and highly sought-after releases, making them collector’s items.

Each release has a special story of craftsmanship behind it, with a handpicked selection of rare single malts. For example, the annual limited-edition series like The Macallan Edition Purple showcases a new edition created from a unique blend of casks.

These unique offerings have played a significant role in setting The Macallan apart in the competitive whiskey market and attracting discerning consumers in China.

Chang Chen the first Ambassador of Asia Pacific

The Impact of The Macallan’s Success

The Macallan’s success in China has had a significant impact on the global whisky market, as other brands look to replicate their achievements. Additionally, their expansion into other Asian markets has further solidified their position as a leader in the luxury spirits industry.

Their success has also boosted Scotland’s whisky industry and set new standards for quality and craftsmanship in the world of premium whiskies.

Influence on the Global Whisky Market

Macallan’s success has had a significant influence on the global whisky market. With its exceptional reputation and commitment to high quality, The Macallan has set new standards for luxury spirits.

Other whisky brands are now striving to reach the same level of excellence. The brand’s focus on single malt whisky has also contributed to the growing popularity of this category globally.

As discerning consumers around the world seek premium whiskey experiences, The Macallan continues to dominate the market and shape its future. Its success has paved the way for other premium whiskeys and elevated the entire industry as a result.

Expansion into Other Asian Markets

Expanding into other Asian markets has been a significant step for The Macallan’s success. This move has allowed the brand to tap into new opportunities and reach a broader audience.

Macallan in China

With its proven track record in China, The Macallan has decided to expand its presence in countries like Japan, South Korea, and Singapore. By entering these markets, the brand can further boost its revenue and establish itself as a global leader in luxury spirits.

This expansion also highlights the growing demand for premium whisky throughout Asia and solidifies The Macallan’s position as a frontrunner in this market segment.

Boosting Scotland’s Whisky Industry

The success of The Macallan in China has had a positive impact on Scotland’s whisky industry. It has helped to boost the reputation and sales of Scotch whisky globally. Macallan’s achievements serve as an example for other distilleries, showing them what is possible when they invest in brand building, marketing, and innovation.

Macallan In China

Additionally, The Macallan’s expansion into other Asian markets has opened up new opportunities for Scotland’s whisky sector to grow and thrive. Overall, The Macallan’s success story is cause for celebration in the Scotch whisky industry and sets new standards for luxury spirits worldwide.

Lessons Learned from The Macallan’s Case Study

  • Understanding the target market
  • Investing in brand building and marketing
  • Staying ahead of trends with innovation
  • Fostering partnerships and collaborations
  • Maintaining consistent product quality and experiences

If You’d Like to Enter China’s Whisky Market, GMA is Your Answer!

In conclusion, Macallan’s success in China highlights the growing demand for premium whisky among affluent consumers. Through exceptional branding and strategic marketing efforts, they have become a leading player in the competitive market.

Their impact extends beyond China, influencing the global whisky market and setting new standards for luxury spirits. Macallan’s case study teaches us the importance of understanding our target market, investing in brand building and innovation, forging strong partnerships, and consistently delivering quality products to enhance customer experience.

For foreign whiskey brands aspiring to enter the Chinese market, our expertise stands at the ready. With over two decades of experience in facilitating the entry of international brands, crafting compelling identities, and navigating the intricacies of the Chinese market, we’re poised to assist. All it takes is a simple connection to unlock a wealth of opportunities.

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Apple in China: Is the Company Boycott-Proof? https://marketingtochina.com/apple-boycott/ https://marketingtochina.com/apple-boycott/#comments Fri, 13 Oct 2023 12:27:39 +0000 https://marketingtochina.com/?p=79402 Have you ever found yourself wondering about Apple’s susceptibility to boycotts in China? It’s indeed a fascinating conundrum, especially when you consider the controversies surrounding labor conditions at Apple’s Chinese factories.

This article aims to dissect this complex issue in depth by examining potential ramifications for Apple along with mitigating factors that could influence the outcome differently. So, are we ready to jump headfirst and unravel these layers of intrigue together? Let’s get started!

Let’s Discuss Your China Strategy
Our specialists at GMA are here to help you understand the Chinese market and find the best strategy to reach your goals. Tell us about your brand, and let’s build a strategy that works.

Key Takeaways

  • Apple faces a tough time in China. Chinese companies and central government agencies back Huawei and warn their staff against using iPhones.
  • Bad reports about worker conditions may harm Apple. It could lose customers due to concerns over forced labor.
  • If the boycott grows, there could be big trouble for Apple. Its stock value might go down more and it may sell fewer iPhones.
  • There is a shift in China where people want goods made at home instead of buying foreign ones like iPhones. This could hurt Apple’s sales even more.

Overview of the Apple Boycotts in China

In China, Apple is facing a surge of backlash. It’s not just from the public but also from Chinese companies supporting rival tech giant Huawei. In fact, threats to terminate employees using iPhones are swirling about.

These factors raise questions about potential impacts on Apple and its stronghold in the vast Chinese market.

China bans government officials from using Apple devices

In a recent move, the Chinese government has imposed a ban on its officials from using Apple devices. This decision comes amidst escalating concerns over security and data privacy.

According to a 2022 media reports, Apple held a market share of approximately 8% in China, making it a significant player in the country’s tech landscape. While the direct implications of this ban on Apple’s sales and market position remain uncertain, it underscores the growing tensions in tech trade relations and the heightened scrutiny of foreign tech products by the Chinese government.

The ban is a reminder for multinational corporations of the importance of navigating complex regulatory environments when operating in international markets.

Chinese companies supporting Huawei

Many firms in China side with Huawei. They urge their workers to not use Apple products. Some even threaten to punish employees who get caught using iPhones. These actions show a strong anti-Apple feeling among Chinese companies.

It piles more problems on Apple as they struggle in the Chinese market. The push for loyalty towards local brands is causing a big shift in consumer behavior. This can change the smartphone market and raise nationalistic feelings against foreign tech giants like Apple.

Apple in China vs Huawei

Threats of firing iPhone users

Some Chinese companies have gone to great lengths to back local tech. They go as far as saying they will fire workers who buy an iPhone! This is a big hit for Apple and it also shows how strong feelings are in China.

The idea of firing someone just because they bought an iPhone seems hard to believe.

When the time came for anti-U.S. protests in 2016, many people said no to American items like iPhones, due to national pride and security incidents with iPhones. Even with that loud message, the protest didn’t hurt Apple too much. But now things are hot again and more companies say they won’t use Apple goods.

This could mean real trouble for Apple if it keeps up.

Problems with Apple factories’ worker abuses

A few years ago reports surfaced regarding allegations of worker abuses in Apple’s supply chain factories. These factories, primarily located in China (In fact 96% of iPhones are produced there), have been under scrutiny for alleged labor rights violations, including excessive overtime, inadequate pay, and poor working conditions.

Such controversies are not new for the tech giant; Apple has faced similar challenges in the past. The company claims to conduct regular audits and has made public commitments to ensuring ethical practices throughout its supply chain.

Foxconn faces 200,000 worker shortage prior to iPhone 13 launch in  September - Global Times

However, these recurring allegations highlight the difficulties multinational corporations face in maintaining consistent oversight and ethical standards across global operations. It’s crucial for companies like Apple to continually reassess and strengthen their supply chain management to ensure the well-being of all workers involved.

Potential impact on Apple

Apple could face big problems if China’s boycott grows. Companies in China are now against Apple. They even say they will fire people who use iPhones! This hits sales and Apple may sell fewer iPhones.

Also, worker issues in China may harm Apple. People say that one of its suppliers uses forced labor to make products. Such bad news can hurt how people see the brand and drive them away from buying its goods.

Data safety is another concern for Apple users in China, making it tougher for the company to keep trust with customers there.

Apple's Stock Falls on Reports of a Chinese Government iPhone Ban - The New  York Times

Possible Consequences for Apple

A significant boycott could tank Apple’s stock value. Losing Chinese market share is a big fear for the tech giant. Production and assembly hurdles may arise from tensions with China.

Lower stock value

Apple’s stock took a hit. It slid down by 3.5%. This drop came after the news of China wanting to ban more iPhones. Because of this, Apple lost close to $200 billion in market value in two days.

Loss of Chinese market share

Apple is losing its hold on China’s market. The Chinese government plans to ban iPhones use in government agencies. This has led to Apple shares dropping by 3.5%. Trade tensions between the U.S. and China made Apple lose $200 billion over several days.

Keeping a strong place in China’s market has been hard for Apple. With stricter rules, selling devices becomes tough. Also, making and putting together devices face challenges too.

Apple’s lobbying against anti-forced labor bill

Apple is fighting a bill. The bill wants to stop forced work in China. This act targets U.S. firms in places that use forced labor in China, like Apple. They paid an outside group to talk with Congress about this law.

Some say that people are made to work for free at companies that supply Apple. That might be why Apple does not like the bill. Other big firms, like Coca-Cola and Nike, also reportedly do not want this bill to pass.

Transition to homegrown products in China

In China, there is a new trend. More people want to buy products made in their own country. This change in buying habits could be bad news for Apple. Chinese brands are making high-quality phones and other goods now.

People in China like these items as much or more than foreign ones. So, the market for foreign companies like Apple is getting smaller. If this trend continues, it might hurt Apple’s sales and profits in China even more.

Did iPhone 15 Sales in China Felt The Consequences?

While Apple faced challenges with allegations surrounding worker abuses in its factories and Chinese bans on its products, the introduction of the iPhone 15 in China showcased the company’s continued strong brand appeal in the region.

Despite the controversies, sales figures for the iPhone 15 remained robust, indicating that Apple’s issues did not significantly impact its brand loyalty or consumer trust in the country. The initial launch saw queues forming outside stores, reminiscent of Apple’s earlier product releases. In fact, in the second quarter of this year, more iPhones were sold in Mainland China (24%) than in US (21%) or any other country.

Apple's iPhone 15 launches in China with people flocking to stores

In 2022, almost 20% of Apple’s revenue came from China ($74 billion). The fact that Chinese consumers are still in love with the brand and its products plays in Apple’s favor, but indeed the company started looking into other markets, to move part of its production there, due to the mentioned problems.

Analysts suggest that the iPhone’s advanced features, coupled with targeted marketing efforts, might have offset any potential negative sentiment stemming from the reported supply chain problems. This resilience in sales underscores the depth of Apple’s foothold in the Chinese market and the value consumers place on its innovative products.

Conclusion: Is Apple Boycott-proof in China?

Apple is not immune to a boycott in China. The tough stance by Chinese companies could hurt Apple’s sales and image. Yet, it’s unclear what the full effect might be. Only time will tell if this American tech giant can weather the storm in China. But it is true that Apple is planning to move part of its production to India soon.

The story of Apple also shows, that despite bans and boycotts, a company with strong branding and customer loyalty is very hard to take down in China.

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Shein Marketing Strategy: What’s Contributing to its Global Success? https://marketingtochina.com/shein-strategy/ https://marketingtochina.com/shein-strategy/#comments Thu, 14 Sep 2023 10:25:41 +0000 https://marketingtochina.com/?p=79067 Like you, I was curious about the rocket-like rise of Shein, a relatively fresh face in the world of fashion. Despite being a newcomer, they’ve strived ahead to become the leading online fashion retailer globally.

Quite an achievement, don’t you think? This piqued my curiosity and led me on a fact-finding mission into their market strategy; it’s as unique as their designs! Together, we’ll delve into Shein’s creative digital marketing maneuvers, clever small-batch inventory methods, and engaging approach to social media that helped them nurture solid customer trust.

So buckle up for some intriguing insights – who knows what inspiration awaits for your own marketing strategies!

Let’s Discuss Your China Strategy
Our specialists at GMA are here to help you understand the Chinese market and find the best strategy to reach your goals. Tell us about your brand, and let’s build a strategy that works.

Key Takeaways

  • Shein sells cheap clothes that look trendy for young buyers.
  • Shein uses social media stars to show off their styles and win more sales.
  • The company knows how Gen Z shops and uses this info to make better ads.
  • Shein is big on selling online which helped during the COVID-19 lockdowns.

Unique Market Strategy of Shein

Shein is not your typical fast fashion brand. They’ve zeroed in on a specific target market – Gen Z consumers and it’s working wonders for their branding strategy. The onset of the COVID-19 pandemic only boosted their online shopping platform as retail stores around closed down.

Are you even on TikTok if you haven’t heard about Shein? Their presence here, among other digital platforms like YouTube has skyrocketed their popularity immensely. Celebrity endorsements also played key roles but none more so than influencers who have created niche markets that they effectively dominate.

A user-friendly website combined with competitive pricing techniques keeps people clicking. Photos are crucial to successful marketing and Shein knows this all too well; they focus heavily on creating appealing photos that attract price-driven customers who are looking into buying affordable Shein clothing while keeping up with current fashion trends.

But there’s more! A technologically advanced supply chain works behind these clicks: They reduce inventory risks by undertaking a small-batch approach allowing them to test popular designs first before committing

Targeting Gen Z Consumers

Shein knows how to get Gen Z’s attention. It’s all about online shopping and social media platforms, where this group lives a lot of the time. Shein taps into their love for style but is also aware that they do not have much money to spend.

So, they offer low-price items that are still high in fashion terms. This makes them the go-to site for new trends without breaking the bank. And it’s working! Shein has become very popular among these young buyers around the globe.

Ecommerce Acceleration Due to COVID-19

COVID-19 changed how people shop. The virus made more people choose online shopping. This shift gave a big push to e-commerce. This is one good thing that Shein used to its advantage.

Shein saw a lot of growth from the pandemic-driven switch-up in shopping habits. With their low prices and fast delivery, they caught the eye of many shoppers stuck at home because of COVID-19 rules and fears.

More folks found out about cheaper ways to find stylish outfits for less money right on their phone or computer screen with Shein’s platform leading the charge! This led to their dominance in the US market, breaking down prior industry norms and paving new paths for other Chinese e-commerce firms too!

Shein’s Presence on TikTok

This fast-fashion brand knows how to make a big splash on TikTok. That’s where they find their young, trendy buyers. They use fun and catchy videos that fit right in with what people like to watch on the app.

Shein asks fans from all over to be part of this online community too! It’s not just about selling clothes – it’s about making people feel like they’re part of something cool and exciting.

The brand truly understands its audience and nails digital advertising here! So, you see many hooking up to Shein similar to craving for food delivery services!

Shein’s Business Strategy on YouTube

Shein uses YouTube to show off their clothes. It works with many influencers on this site. These people get free clothes from Shein. They make videos about the outfits they got for free.

These videos are seen by a lot of users who follow these influencers! The content is fun and it shows how good Shein’s products look in real-life situations, not just in photos on a website.

This makes more people want to buy things from them too. As part of their social media strategy, they also have regular folks show off what they bought from Shein in their own videos, called user-generated content, which gets other fans excited about Shein’s fashion offerings.

Influencer Digital Marketing Strategy

Shein makes smart use of influencer marketing strategy. It teams up with big-name people online. Those folks show off Shein’s items to their fans. This type of advertising helps Shein a lot.

More people see the products and want to buy them. They trust what these influencers say and like their style. So, they go to Shein’s site and get those same clothes or shoes for themselves.

This leads to more sales for Shein, making their brand even stronger all around!

The Success of Shein’s Marketing Strategy

Understanding the Psychology of a New Generation

Shein does a lot to understand the minds of young people. They know what their buyers like and they act on it. They study youth culture, online shopping habits, and social media trends.

All these are part of the new age psychology.

Then, Shein uses this data about buyer behavior to shape its advertising tactics. This is why most of their marketing focuses on young females. These studies also tell them how big an impact influencers can make in today’s market strategy.

China’s Influence on Shein’s Success in the West

Shein owes a lot to China for what it is today. The Chinese prices play a big part in its success story in the West. You see, Shein sells clothes at rates far less than Western stores do.

That makes people like their brand more.

China also gives Shein goods fast enough to send them out quickly across the globe. It lets Shein reach clients without delay and satisfy Gen Z consumers’ needs right on time. All these make Shein stand big among other fashion houses worldwide!

Controversies Surrounding Shein

Despite its noteworthy market success, Shein has not been immune to controversies. There have been persistent whispers about the quality and origin of their low-cost clothing.

Shein has had some bad talk. The company is known to steal designs from small businesses. They copy garment patterns without asking or paying for them. This makes many people upset, and they call it intellectual property theft.

The other big issue with Shein relates to the workers in their factories in China. Reports say these workers are often quite young which raises concerns about child labor practices.

People also worry that the conditions where they work are not good.

But that’s not all! There are even talks that Shein uses forced labor to keep their prices low. Some believe this plays a part in human rights violations, too.

Many customers love how cheap Shein’s clothes are but aren’t thinking about how they’re made so cheaply – by exploitation of workers, including potential unethical labor practices and sweatshop conditions.

Shein has a low rating in terms of sustainability and ethics. Many people see it as harmful to the planet. It gets fingers pointed at it for poor environmental practices too. As a brand, responsible actions matter on social and environmental levels.

Contact Us to Learn More

Shein shapes its market way to suit Gen Z consumers. They use online shopping trends, cheap fashion, and pressing digital marketing. Shein plays its pricing game in a smart way to catch more buyers. They use small amounts of clothes to see sale trends. Best of all, they play big on social media sites for getting their name out there!

In the end, Shein has used smart moves. They have learned what young people like. Plus, they found a good way to sell clothes online. This is why they are doing so well today.

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Burger King in China: How a Global Fast Food Giant Adapts to Local Tastes https://marketingtochina.com/burger-king-china/ https://marketingtochina.com/burger-king-china/#comments Thu, 03 Aug 2023 00:17:00 +0000 https://marketingtochina.com/?p=78394 Burger King is a popular fast-food chain known for its delicious burgers and signature flame-grilling technique. In China, Burger King has established a strong presence, offering a wide range of menu options to cater to the diverse tastes of Chinese consumers.

This article will delve into Burger King’s expansion, challenges faced, strategies adopted for competition, and its adaptation to Chinese tastes within the dynamic food market of China.

Intrigued? Let’s dive into the delicious details.

Let’s Discuss Your China Strategy
Our specialists at GMA are here to help you understand the Chinese market and find the best strategy to reach your goals. Tell us about your brand, and let’s build a strategy that works.

Key Takeaways

  • Burger King entered the Chinese fast food market in 2005 and faced strong competition from KFC and McDonald’s, but has been able to establish a presence by adapting to local tastes and preferences.
  • Burger King’s expansion in China has been driven by franchise partnerships and outlet growth, allowing them to tap into the immense potential of the Chinese market.
  • To compete with established players like KFC and McDonald’s, Burger King can customize its menufocus on rapid expansion, leverage technology and digital platforms, ensure quality and consistency, and adapt its strategies to appeal to Chinese consumers.

Fast Food Market in China

Fast food gained popularity in China in 1906 with the opening of “Yili’s Fast Food Shop” in Beijing. This introduced Western-style fast food and sparked a shift towards convenience foods.

Fast-Food Restaurants in China – Market Size

As globalization increased, more Western fast-food chains, like Burger King, entered the Chinese market. Burger King is one of the world’s most famous fast-food chains, in 1954 in Miami, James W. McLamore and David Edgerton established Burger King and flame-grilled burgers began their great journey.

However, by 2013, Burger King the world’s second-largest burger chain restaurant had only 63 restaurants in the country. The younger generation in China developed a taste for American-style cuisine, as it represented not just high-calorie food but also Western culture and American history.

Competition among major fast food chains

In the highly competitive fast food industry, KFC is considered the top player in the Chinese market. However, Burger King China (BK) faced a tough challenge when it entered the market, competing against both KFC and McDonald’s (considered as the best burgers in China).

These established brands not only have a strong customer base but also dominate a significant portion of the market. Recent data from 2016 to 2020 shows that limited-service restaurant chains like KFC have gained a significant foothold in this industry.

Despite the tough competition, Burger King remains determined to expand and has ambitious plans for growth, including targeting affluent teenagers.

Burger King’s entry into the Chinese market

In 2005, Burger King restaurants made a strategic move by entering the fast food industry in China. They opened their first outlet in Shanghai, aiming to compete with established giants like KFC and McDonald’s.

This expansion was not just about providing another dining option; it was a bold plan to enter a highly competitive market worth $29 billion at the time.

Burger King understood the diverse consumer preferences in China and knew that success would not come easily in a market already dominated by international fast-food chains.

Burger King’s Expansion in China

Burger King has experienced significant growth in China through franchise partnerships and an increase in the number of outlets.

Franchise partnerships and outlet growth

Burger King’s expansion in China is focused on franchise partnerships and outlet growth. They have a long-term master franchise and development agreement that gives them exclusive rights to expand their brand in China.

This allows them to take advantage of the country’s significant growth potential and establish a strong presence nationwide. By partnering with local investors and utilizing their expertise, Burger King can accelerate their outlet growth and benefit from investment opportunities in China’s fast food industry.

Their goal is to strengthen their brand, increase their market share, and effectively compete with other major fast food chains in China.

For instance, TFI became a Burger King franchisee in China in 2012 and has expanded its outlet count from 63 to 1,000 in just six years.

Comparison with other fast food chains in China

When we look at Burger King’s performance in China, it’s important to take into account its competitors, especially KFC and McDonald’s, which also have a significant presence in the country.

Fast Food BrandChinese Market EntryApproach to Chinese MarketConsumer Perception
Burger KingLaunched in China later than KFC and McDonald’s, facing established competition.Targets younger, more individualistic diners in big cities, but wrongly assumed Chinese consumers prefer chicken over beef.Burger King is seen as a competitor to conventional fast food restaurants.
McDonald’sWas already competing for control over domestic markets when Burger King entered.Influenced the fast-service food industry in China significantly.Viewed as an established, Western fast food brand.
KFCAlso established in China before Burger King’s entry.Has had a significant influence on the fast-service food industry in China.Seen as a traditional Western fast food brand competing for market share.

Overall, while there’s a demand for fast food in China, Burger King’s late entry and missteps in understanding consumer preferences have made its competition with KFC and McDonald’s more challenging.

However, opportunities still exist for Burger King to adjust its strategies and increase its market share.

Challenges and Opportunities for Burger King in China

Burger King faces the challenge of competing with established fast food giants like KFC and McDonald’s in China, but there are also opportunities to adapt to Chinese tastes, leverage technology and digital platforms, and carve out a unique position in the market.

Strategies to compete with KFC and McDonald’s

To compete with KFC and McDonald’s in China, Burger King can employ several strategies:

  • Customize the menu: Tailoring the menu to align with Chinese market preferences is crucial. Offering localized options and incorporating popular ingredients will help attract a wider customer base.
  • Focus on rapid expansion: Following the footsteps of KFC China, Burger King can aggressively expand its outlets across various cities in China. This approach helps increase visibility and accessibility to potential customers.
  • Embrace aggressive growth tactics: By adopting an aggressive growth strategy, Burger King can quickly establish a strong presence in the Chinese market. Opening new outlets and targeting key locations will enable them to gain market share rapidly.
  • Leverage digital platforms: Utilizing technology and digital platforms is essential for establishing a competitive edge. Investing in online ordering systems, mobile apps, and delivery services can enhance convenience for customers and increase brand visibility.
  • Ensure quality and consistency: Maintaining high standards of food quality, service, and consistency is vital to gain customer trust and loyalty. Consistency across all outlets will contribute to building a reliable image for Burger King in China.

Adapting to Chinese tastes and preferences

Burger King has successfully adapted to the Chinese market by incorporating chicken dishes and chili into their menu. This is because Chinese consumers prefer pork and chicken over beef, as these meats are more affordable and readily available in China.

By offering menu items that align with these preferences, Burger King has established a strong presence in the fast food industry in China, competing with popular brands like KFC and McDonald’s.

The success of their flagship burger, the Whopper, demonstrates their understanding and ability to cater to the unique preferences of the Chinese market.

Leveraging technology and digital platforms

Technology and digital platforms have been instrumental for Burger King in China. Here are some key ways they have leveraged these tools:

  • Embracing self – service kiosks to streamline the ordering process and enhance customer experience.
  • Revamping their online digital wallet to provide convenient payment options for customers.
  • Utilizing data analysis to gain insights into customer preferences and tailor their offerings accordingly.
  • Actively seeking and incorporating customer feedback to improve their products and services.
  • Expanding their online presence through social media platforms and targeted advertising campaigns.
  • Implementing geolocation targeting technology to attract customers away from competitors.
  • Keeping up with food delivery trends by partnering with popular delivery services.

We Can Help You Achieve the Same Level of Success as Burger King!

Burger King’s entry and expansion in the Chinese market have posed both challenges and opportunities. The fast food giant has strategically partnered with franchisees to rapidly expand its presence across China.

Adapting to Chinese tastes, leveraging technology, and offering diverse menu options have been crucial for Burger King’s success in competing against established players like KFC and McDonald’s.

With a growth strategy focused on franchising and self-owned locations, Burger King is determined to regain its position within the highly competitive Chinese fast food industry.

gma

We are a China-based marketing agency offering cost-effective solutions to foreign brands interested in tapping into the Chinese market. Our team of Chinese and foreign experts has the experience and know-how needed to succeed in this lucrative, yet complicated market.

Gentlemen Marketing Agency offers many digital marketing and e-commerce solutions, such as web design, e-commerce and social media marketing strategies, localization, market research, KOL marketing, and more.

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Don’t hesitate to leave us a comment or contact us, so that we can schedule a free consultation with one of our experts, that will learn about your brand and present you the best solutions for your China market strategy.

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Chinese Audio Platforms On The Rise https://marketingtochina.com/chinese-audio-platforms-on-the-rise/ https://marketingtochina.com/chinese-audio-platforms-on-the-rise/#comments Wed, 24 May 2023 08:56:11 +0000 https://marketingtochina.com/?p=76653 Welcome to the world of Chinese audio platforms, where online audio is rapidly growing in popularity, particularly among young people who are driving a cultural shift towards ear-based entertainment. With 570 million online audio users in China alone and an expected market value of $689 million by 2024, it’s clear that this industry is a force to be reckoned with.

In this blog post, we will explore the growing popularity of these platforms, key players such as Ximalaya and LIZHI, challenges and opportunities for business owners looking to expand in this space, along with strategies for navigating regulatory requirements. Join us as we dive deep into the exciting world of Chinese audio platforms on the rise!

The Audio Platform Landscape Globally

The global audio platform landscape has rapidly evolved in recent years, changing the way people consume audio content. It’s crucial to stay informed about these changes to reach wider audiences.

Dominant players in the music streaming market include Spotify, Apple Music, and SoundCloud, while podcast platforms like Stitcher and Podbean are experiencing exponential growth.

This transformation is due to increased smartphone usage, improved internet connectivity, advances in technology for seamless streaming, and innovative business models from industry leaders.

For instance, TOJOY – China’s social media and sharing economy platform – recently received an award at the China-Arab Unicorn Summit due to its remarkable contributions to this space.

The music market landscape is also expected to increase significantly at a CAGR of 8.5% by 2028 with online music streaming being one of the key drivers behind this growth spurt.

Overview of the Chinese Audio Platforms

Chinese audio platforms are gaining popularity due to cultural shifts and diverse content offerings, leading to a booming industry with a growing number of monthly active users.

Cultural Shift Driving The Increasing Appeal For Younger Audiences

The cultural shift toward audio platforms in China is primarily driven by the increasing appeal of these platforms to younger audiences, who are seeking diverse and engaging content.

As consumers in their 20s and 30s form the engine of China’s consumption growth, this demographic has become a key target for audio platform operators.

In recent years, mobile audio platforms have responded accordingly by offering immersive media experiences that expand Chinese public cultural participation. One such instance can be seen in WeChat, which reigns supreme as the most popular social media platform in China.

By incorporating various forms of digital entertainment such as podcasts and live-streaming features on Ximalaya or Lizhi, companies are catering to youthful demographics eager to stay connected with the latest trends through easily accessible channels.

Ximalaya podcast app

Rich And Diverse Content Offerings Driving The Trend

Online audio platforms in China are attracting multi-field creators to produce high-quality content that caters to various audience preferences.

Enhanced algorithms are being utilized for the accurate distribution of tailored content, analyzing user behavior and preferences with precision.

This targeted approach improves user engagement and results in higher retention rates among subscribers, particularly among the upper-middle-class consumers expected to drive growth in China’s online audio market over the next decade.

Statistical Evidence For The Booming Industry

In recent years, the audio market in China has experienced remarkable growth, as evidenced by some staggering statistics.

The revenue generated by streaming music within China has also seen significant expansion. According to IFPI, the revenue generated from audio streaming subscriptions increased by 10.3% and reached $12.7 billion, while the number of paid subscription accounts reached 589 million by the end of 2022.

Moreover, China now ranks as the fastest-growing music market globally due to its recording business revenues surging since 2014. With podcasters, tech giants, and government agencies all vying for attention in what experts have dubbed the “ear economy,” there’s no denying the potential opportunities for those willing to navigate this booming landscape strategically.

Case Studies Showing Increasing Monthly Active Users On Leading Platforms

As of December 2022, the monthly active users of leading music streaming apps in China have been on a steady rise, with Ximalaya and LIZHI leading the pack. These two major audio-sharing platforms are reporting significant growth in their user base, with Ximalaya reporting 90 million monthly active users and LIZHI having around 50.4 million monthly active users in 2022.

The growth can be attributed to the rich and diverse content offerings these platforms provide which cater to young people’s interests. For instance, Ximalaya has expanded its paid audio content services by introducing more audiobooks and original programs that keep listeners engaged.

Key Players In Chinese Audio Platforms

Ximalaya and LIZHI dominate the Chinese audio platform industry, with Ximalaya boasting over 500 million registered users and LIZHI’s innovative business model driving significant growth in monthly active users.

Ximalaya and LIZHI

Ximalaya and LIZHI are key players in China’s online audio platform industry. Ximalaya FM has been dominating the podcast industry, with over 70% of the audiobook market share.

On the other hand, LIZHI is known to specialize in social audio, allowing users to engage and interact with each other through live broadcasting and short-form content.

Ximalaya operates on a pay-per-listen model for some of its premium content while offering free access to others supported by ads. Meanwhile, LIZHI’s monetization strategy focuses more on virtual gifting wherein listeners can purchase digital stickers or gifts for their favorite creators during live broadcasts.

Other Notable Players In The Industry

As we explore the world of Chinese audio platforms, it’s important to mention other notable players in the industry besides Ximalaya and LIZHI. One such player is Dragonfly FM, which boasts over 10 million daily active users and offers a unique value proposition for audiobook fans by providing professional voice actors to narrate their content.

Another interesting platform is Qingting FM, which focuses on live broadcasting and has partnerships with major news agencies like Xinhua News Agency.

Understanding the unique value propositions of these platforms is crucial when developing marketing strategies or expanding into China’s audio market. For example, partnering with Dragonfly FM could be an effective way to target audiobook enthusiasts whilst working with Qingting FM would be ideal when looking for ways to expand reach within China’s booming news market sector.

Comparative Analysis Of Their Strategies And Their Impact On Market Growth

It’s important to understand the strategies used by key players in Chinese audio platforms and their impact on market growth. By analyzing the business models of Ximalaya and LIZHI, we can see that they focus on offering a diverse range of content and leveraging user-generated content to drive engagement.

Other notable players in this industry include Baidu’s Qianqian Music, Tencent Music Entertainment Group (TME), and NetEase Cloud Music.

Comparing these strategies provides insights into how each company approaches customer acquisition, retention, and monetization.

Challenges And Opportunities

Foreign business owners face regulatory challenges when expanding in the Chinese audio platform industry, but growth opportunities exist through partnerships and product diversification.

Regulatory Landscape And Its Implications

Navigating the regulatory landscape is a paramount concern for any business looking to operate in China’s digital market. China has released new measures governing deep synthesis technology, including audio platforms, which could impact content regulation and censorship in the industry.

The rise of digital authoritarianism in China also presents challenges for media censorship that companies must be aware of when operating within the country.

However, there are opportunities for foreign businesses to partner with Chinese companies and navigate these regulations successfully while expanding into this booming industry.

Market Opportunities Such As International Expansion, Partnerships, And Diversification

With the Chinese audio industry experiencing rapid growth, international expansion and partnerships with established players in the space can be beneficial for businesses looking to tap into this market.

Moreover, diversification of products or services on these platforms can also open up new revenue streams. For instance, foreign language learning apps may partner with Chinese audio platforms to offer their courses on the platform, providing access to millions of potential users.

Furthermore, given China’s external circulation policy and current global economic climate such as US-China trade war and Covid-19 pandemic shock wave disruptions present lucrative opportunities for foreign investment in sectors like tech infrastructure development and intellectual property creation.

Case Study of Ximalaya FM

Ximalaya FM is China’s largest online audio sharing platform, which provides a variety of audio content, including Internet radio, audiobooks, comedies (talk shows and cross talks, etc.).

By December 2022, Ximalaya had achieved a dominant position in the domestic market, boasting over 90 million monthly active users. This figure was nearly equivalent to the combined user base of its closest competitors, Lizhi FM and Qingting FM .

Ximalaya’s platform is significant for both users and brands as it allows users to share their knowledge and personal experiences through audio and personal podcast stations. Additionally, the platform offers a wide range of commercial stations by international and Chinese brands, news organizations, and KOLs.

The platform offers numerous opportunities for brands to collaborate with individuals and radio shows to promote their products and increase brand awareness.

McDonald’s and Pizza Hut are among the brands that have launched promotional campaigns with Ximalaya FM’s hosts. Furthermore, Ximalaya FM has established strategic partnerships with major automotive brands, such as BMW, Ford, and Cadillac, to offer in-car entertainment systems for drivers and passengers.

Ximalaya FM is striving to become the Taobao of the media industry, and it has made significant progress towards this goal with initiatives like the “123 Knowledge” Day. During this event, professionals were invited to share their expertise online, making it the first-ever paid-content festival in China. The event was a huge success, generating a total sales volume of ¥50 million in just 24 hours.

Strategies For Foreign Business Owners

To succeed in the Chinese audio platform market, foreign business owners should concentrate on establishing robust partnerships with local players and developing localized content that appeals to Chinese audiences.

How To Navigate Regulatory Requirements

Navigating regulatory requirements in China can be challenging for foreign business owners. It’s crucial to have a deep understanding of China’s legal system and foreign investment policies before entering the market.

To comply with local regulations, companies must invest in staff and filtering technologies to moderate content effectively, ensuring it adheres to government standards. Failure to do so could result in repercussions such as fines or even shutdown of operations.

For instance, American tech giants like Facebook and Google have faced challenges navigating Chinese regulations due to data security concerns raised by the Chinese authorities.

Ensuring compliance with local cybersecurity laws requires significant investments from businesses operating within China.

Identifying Potential Partners For Business Expansion

One of the key strategies for global brands to enter the Chinese audio platform market is through identifying potential local partners. This can help businesses understand and navigate China’s complex regulatory landscape, as well as connect with existing audiences and consumers.

For example, partnering with a popular podcast or music content creator on Ximalaya or LIZHI could offer access to their audience and provide valuable insights into localized marketing strategies.

It’s important to conduct thorough market research and identify companies that align with your business goals and values.

Tactics For Marketing And Localization Of Products On These Platforms

It’s crucial to understand the tactics for effectively marketing and localizing products on Chinese audio platforms. Firstly, consider leveraging KOL (Key Opinion Leader) marketing as these influencers have significant sway among Chinese consumers and can help increase your brand exposure.

Additionally, adapting and localizing your existing marketing strategies is key to resonating with a Chinese audience. For example, focus on scaling up your efforts through localization by translating content and tailoring messaging based on the unique needs and preferences of Chinese audiences.

We can help you to succeed in the Audio Platforms market in China! Contact us!

The Chinese audio platform industry is growing rapidly, driven by changing cultural norms and a younger audience seeking diverse content. It’s crucial to stay updated on industry trends and seize opportunities.

Major players like Ximalaya and LIZHI have succeeded with unique content offerings and audience targeting strategies.

Despite regulatory challenges, the Chinese audio platform market offers significant potential for foreign business owners. Strategic partnerships and localization efforts are critical for success in this evolving landscape.

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Partnering with us opens the door to a world of opportunities in China’s office furniture market. We invite you to contact us at your convenience, and we will be more than happy to discuss how we can collaborate and contribute to your success in this thriving industry. Together, we can tap into the immense potential of the Chinese market and build a prosperous future.

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Cool Halloween Brands Design on Chinese Social Media https://marketingtochina.com/cool-halloween-brands-design-on-chinese-social-media/ https://marketingtochina.com/cool-halloween-brands-design-on-chinese-social-media/#respond Wed, 04 Nov 2020 03:19:56 +0000 https://marketingtochina.com/?p=57437 Europastry Halloween post on WeChat

Europastry is one of the world leaders of frozen dough. Present in more than 60 countries, you’ve probably have eaten some of their products in the past. The group provides franchises such as Dunkin donuts for instance. The group has recently decided to improve its visibility in China using tools such as WeChat.

For Halloween, they published an animated & colorful Wechat post on their service account. A post that catches the eyes and introduces the group products to their followers.

 

Lesieur Wechat engaging Halloween post

Lesieur is a french condiments company. This year for Halloween, they published on their WeChat service account an engaging post encourages readers to interact with it in order to find out more about a product.

Lesieur is very active on the Chinese internet: From Baidu SEO, social media to KOL, and now Tmall.

Pawsome, Shanghai Pet food company Halloween event

Pawsome is a company based in Shanghai that provides healthy pets food and dog treats to some happy doggos and cats in the city. They post every week with their WeChat account to promote their services but mainly to provide dog owners with important information for their pet’s healths and well-being.

The company mixes online and offline marketing to reach its target audience working hand in hand with locals f&b venues and pet lovers. Because their content and services are so qualitative, their reputation with Shanghai pet owners is not to be proven anymore.

Starbucks Halloween “Story” on Wechat

If Starbucks is not to introduce anymore, I have to mention that they are absolute masters when it comes to creating content that appeals to Chinese crowds. From product localization to their marketing, they never miss the mark.

Their WeChat posts are absolute delights, colorful, nice to look at, entertaining, etc. This Halloween post is an excellent example of their work.

Iceberry post on their Official Weibo Account

Iceberry is a Russian Ice cream company (as an ice cream eater myself, I can only valid their products :p ). They decided to enter the Chinese market recently and have been working hard on their Online reputation via Social Media, Press releases, Kol, and even video marketing.

Iceberry quickly understood that associated your name with loved brands and peoples is a key to success in China. For instance, they did a co-branding campaign with Samsung refrigerator last year.

For Halloween, they posted a cute Gif representing their products in a pumpkin and we are fans of this style.

Smiley, cool Gif Post on Weibo and Wechat

Smiley is a licensing company that holds the rights to the smiley logo but it is also a producer of lifestyle fashion goods and many accessories.

Smiley in China, is a lot of co-brandings, press, and Kols collaboration.

For Halloween this years, they simply posted a simple gif with a smiley carved pumpkin.

More Weibo Post from Candy and Chocolate company

Hershey’s and Dove

Similar theme, colorful design that appeals to kids but most importantly grab the attention on Weibo. keep in mind, Weibo is a social media where people have a very short span of attention. Catchy color and cute design are a good way to make sure your post is seen.

Chinese Cookies Qi Duoduo

Colorful cute picture + tutorial to create fun snacks on Halloween.

Halloween is a great event to show off you skills on social media

This bakery took the occasion to create more fun products and grab the attention of social media users. Holidays are the perfect excuses to show off your creativity and products.

I hope you enjoyed this special post. If you wish us to post more similar posts, let me know in the comment section.

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How Starbucks became one of the top Moon Cake seller in China? https://marketingtochina.com/mooncakes-more-gift-than-food/ https://marketingtochina.com/mooncakes-more-gift-than-food/#comments Wed, 14 Oct 2020 00:09:06 +0000 https://marketingtochina.com/?p=1632 What is a moon cake & what does it represent in Chinese Culture?

Moon cake is a Chinese bakery product traditionally eaten during the Mid-Autumn Festival. The festival is for lunar worship and moon watching when moon cakes are regarded as an indispensable delicacy.

Traditionally, moon cakes are offered between friends or at family gatherings while celebrating the festival. The Mid-Autumn Festival is one of the four most important Chinese festivals.

Moon cake: face consumption and social weapon in China

In today’s China, the meaning of moon cake has changed fundamentally. It means much more than a kind of bakery product. It’s more like a kind of face consumption goods and social tool.

And many people have to pay for their extra meaning. In 2019, China’s moon cake output was about 364,000 tons, a year-on-year increase of 1.4%; sales were about 19.67 billion yuan, a year-on-year increase of 7.9%. China’s moon cake sales in 2019 reached 1.38 billion pieces, which is equivalent to eating one piece of moon cake for every Chinese.

However, these moon cakes are not all bought by themselves. Nowadays, under the marketing, moon cakes are not only an essential food for a family reunion and mutual gifts between close relatives but also a weapon in social courtesy.

In 2019, Chinese consumers who are willing to buy moon cakes up to 60.4%, of which 20.6% intend to buy them as gifts, accounting for more than 1/3. Part of the 39.6% of consumers who do not plan to buy, because their company will give them moon cakes as gifts instead of buying it themselves.

Moon Cakes for everyday peoples

For common people, Mid-Autumn not only means a festival for the family to get together but also means the time for sending gifts. However, to prepare gifts is not an easy thing. Most people choose moon cakes as gifts for friends and colleagues. However, it has lasted for decades and you can hardly find some moon cakes special that can keep it in the receiver’s mind.

Gift Moon Cake Segment for Companies and government employees

Most companies in China have made budgets for gifts. And Mid-autumn is time to use the budget. And again, most people choose moon cake as their gift for their customers, officials, and partners.

On the one hand, companies make a pretty big budget for that; on the other hand, you have to choose the right type of moon cakes and send them to the right people.

Moon cakes are also subjected to trends in China

As a result, cheap traditional moon cakes that the Chinese have eaten for decades have lost their market. It has become a kind of high-class food. At the same time, most local companies focus on making gift moon cakes. Some companies have even made real gold and silver moon cakes to attract gift buyers.

Foreign companies also discover that moon cakes can help them make money and make new types of moon cakes such as ice cream, coffee, green tea moon cakes to attract young Chinese buyers.

Although gift moon cakes take the most market, most people do not like those expansive gift moon cakes as the following posts online:

网友“陈国琴”:一盒月饼达到数千元甚至上万元,显然“醉翁之意不在饼”。而这些“天价月饼”很有可能会沦为腐败道具,成为把官员们“拉下水”的“糖衣炮弹”。

“those mooncakes cost over ¥10,000 do not belong to food, but tools to corrupt officials.”

网友“姚明胜”:如果说“天价粽子”、“天价月饼”还带点传统味和人情味的话,那么目前市场上出现的“金银月饼”,透露的是一股“腐败味”、“铜臭味”。

“If zongzi and moon cakes at a sky-high price still smell like food, those real gold and silver moon cakes simply smell the stink of corruption and money”

The Middle Autumn festival boosts other products sales

Three Squirrels – One of the top nuts brands in China.

The Mid Autumn festival together with China’s Golden Week holiday has boosted consumption in many sectors, including snakes and beverages. This is the largest festival since the Covid-19 was brought under control. Here we list several bestsellers on China’s e-commerce platforms:

  • Guangdong-style moon cakes
  • Fruit baskets
  • Dairy products
  • Assorted nuts
  • Women’s winter wear
  • Liquor
  • Cosmetics

Besides our star product for this day – the moon cake, there are other products preferred by Chinese as gifts. Fruits baskets, dairy products, assorted nuts are very popular in China when the Chinese want to give gifts. This can be seen through the above list.

New players in the market to share the big “cake”

Although moon cakes are traditional foods, in order to satisfy the savvy taste buds of the Chinese, there is no lack of innovation in the market. Today, from nuts moon cakes to snowy moon cakes, moon cake brands have been committed to taste innovation and beautifying packaging to attract consumers.

In recent years, in the face of the booming moon cake market, many new players have tried to break in with new products to get a share of the “cake”.

Starbucks is one of them. Brands such as Starbucks, Heytea, and Naixue have obvious cross-border advantages. They rely on the coffee and milk tea market position, which can turn moon cakes into afternoon tea snacks and handy gifts. Starbucks is now a player of weight in the market.

Moon cakes by Starbucks

Starbucks’s moon cakes are not only expensive but also very popular. At the time when Daoxiang Village – one of China’s most famous traditional pastry shop, sells the moon cake at around 12 yuan each, Starbucks had sold each moon cake for about 60 yuan and customers line up for buying their cakes! Why? Let’s see together what are their main strategies to make such a cross-border success.

Packages catering to Chinese attract traffic

Lyfen Mid Autumn Festival Packaging by GMA

During the Mid-Autumn Festival, Starbucks has launched an exclusive limited gift card and moon cake packages, which are quite a Chinese style: Lanterns, full moon, lotus leaves, laurels, lakes are all beautiful Chinese festival elements! Those aesthetic Chinese style design has attracted a lot of attention.

It is very important to know what Chinese people like to see and like to buy on this special day. Based on a deep understanding of Chinese consumers’ preference, Starbucks has worked out a successful plan to boost their sales, with the help of the Chinese Middle Autumn Festival.

Exhausting all efforts to market on Chinese social media

If you think that Starbucks’ propaganda is just about cards and displays, you are wrong.
In this year’s moon cake sales, Starbucks has done full-scale promotion in multi-social media channels such as official accounts, mini-programs, and Weibo.

Starbucks moon cake publications on Weibo, WeChat

Long before the day of the festival, Starbucks has launched marketing campaigns to gain as much attention as possible. Those activities have brought Starbucks numerous traffic, thus sales. Social media marketing plays an essential and efficient role in the Chinese market because social media is very important in Chinese modern life and Chinese people are easy to be influenced by KOLs on Chinese social platforms.

WeChat has more than 1.2 billion registered users and is no doubt the largest social media in China. Through the WeChat official account, brands can interact with their audience and publish posts about their products or services. WeChat has launched the mini-program function, through which viewers can directly purchase on this platform without downloading any apps. It is integrated into the WeChat.

With more than 550 million users, Weibo is the largest open social media in China. As it is free and open to everyone, it is thus a good place for mass marketing and KOL marketing, just like what Starbucks has done. Content of good quality and associated with Chinese social hot subjects can generate huge traffic.

O2O selling mode works great with moon cakes (but not only)

In the offline area, it can be said that Starbucks has achieved the ultimate in experience marketing.

After the start of the pre-sale period, the store conducted pastry tasting activities during peak hours in the morning, midnight, and evening. The moon cakes were cut into small pieces for customers in the store to taste for free, and coffees suitable for matching will be recommended.

Moreover, Starbucks encourages all stores to use their imagination to create and pose with moon cakes. Beautiful “works” undoubtedly attracted a lot of customers to take pictures, then buy products. Self-portraits of coffee and shared on social media can be exchanged for moon cakes.

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Starbucks’s success shows that a deep understanding of Chinese culture and marketing tools along with appropriate marketing strategies can result in big business achievement.

If you are interested in the Chinese market, contact GMA, a professional Chinese digital marketing agency based in Shanghai. With our excellent and passionate team, we are capable to help your explorer the Chinese market.

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Oatly: Another Swedish Success Story in China https://marketingtochina.com/oatly-another-swedish-success-story-in-china/ https://marketingtochina.com/oatly-another-swedish-success-story-in-china/#respond Mon, 27 Jul 2020 00:58:51 +0000 https://marketingtochina.com/?p=56178 Swedish oat drink brand Oatly’s approach in China has set an example in F&B as its marketing strategies really worked and its products satisfy the growing Chinese consumers’ demand for healthy products.

Oatly brand lands in China

Oatly is a vegan food brand from Sweden which produces alternatives to dairy products from oats. It was founded in 1990 using research from Lund University and today, Oatly is Scandinavia’s leading brand of plant-based products. The Swedish alternative milk brand Oatly is well aware of the Chinese consumer’s lactose intolerance and their huge demand for plant-based milk.

In 2016, the brand launched in Hong Kong and is now sold in supermarkets, as well as Starbucks and Pacific coffee shops. It has since opened an office in Shanghai and deployed a new Chinese character for “vegan milk” to attract more milk drinkers to its products. Furthermore, 2019 has been a good year for oat drinks. In coffee shops, oat has become the most popular alternative milk and Oatly has become the first choice for many Chinese consumers.

Recently, the Swedish oat-milk maker Oatly AB has sold a $200 million stake to a group led by private-equity giant Blackstone Group Inc. that includes Oprah Winfrey, Natalie Portman, former Starbucks Corp. chief Howard Schultz and the entertainment company founded by Jay-Z.

How Oatly entered the Chinese market?

While many food & beverage brands find distributors in China, which get the products in different groceries and supermarkets, Oatly took a different route. In November 2016, it formed a Joint Venture with China Resources Corporation (CRC) which is a Chinese state-owned conglomerate that owns a variety of businesses in Hong Kong and Mainland China. The company’s main business focus is the export of mainland Chinese products (including energy) to Hong Kong. Its retail operations include Chinese Arts & Crafts, and supermarkets in Hong Kong.

Then, in early 2018, Oatly started its operations in China and its APAC HQ is in Shanghai.

Oatly collaboration with coffee shops following the Chinese demand for Coffee

One key factor for Oaty’s spread in China has been its strategy of using “coffee”

Given the surge in Chinese growth in coffee drinkers and goers, Oatly tried to ride this wave by creating his barista edition, which was his flagship product with strong demand from bars across China.

This idea has been very successful in China as its barista edition works very well with espresso and makes coffee taste good, in fact, when mixed with an oat drink, the taste of coffee gets smoother.

Oatly localized its product to the Chinese market demand for coffee, by having a great ROI. Obviously, it used Chinese social channels such as WeChat, Weibo, Xiaohongshu, and others to promote its products.

As you can see in the previous image, in fact, Oatly uses Wechat to promote its Barista edition product and collaborations with various coffee shops in China.

In addition, its choice of the Shanghai location is not surprising at all because If any city in China drinks coffee, that is Shanghai, where people have been drinking coffee since the 1990s or earlier. There are thousands of boutique coffee shops throughout Shanghai, therefore, the best choice for Oatly to enter the Chinese market.

Another diffusion of its products is due to the collaboration with vegetarian-friendly restaurants and healthy food cafes. Currently, Oatly is in over 3000+ cafes and vegan-friendly restaurants in China.

Oatly’s collaboration with Heytea: A localized marketing strategy

By adapting its products to the local market, in 2019 Oatly launched a collaboration with the Heytea tea brand. In fact, as everyone knows, China is historically a tea-drinking country. Oatly found its unique collaboration with tea brands in China. The collaboration with Heytea, known in China for its flavorful and aesthetic milk tea, is an example.

Many coffee shops feature Oatly in their storefront with posters and stacks of products, this is because the popularity of Oatly in China has made it a marketing element for coffee shops.

In the future, we will see more cross-collaboration between Oatly and healthy lifestyle brands in China.

In 2020 Starbucks chooses Oatly in China for a new vegetable-based lunch menu

In April 2020 Starbucks Corp rolled out a plant-based food and beverage menu in China, collaborating with Beyond Meat and Oatly plant-based products brands. The aim was trying to recover from coronavirus shutdowns.

The partnership with Starbucks will be the largest in Asia so far and China is probably going to be one of the most important markets for it. Its milk is on the menu at some 4,300 Starbucks locations in China, bringing its points of sale in the country to around 11,000.

Starbucks ‘ new menu items make it easy and enjoyable to explore new lifestyles. It is trying to cash in on changing habits in China. In fact, recently, health and wellness, including healthy eating, have been one of the most important consumer trends in China.

Soy milk is already widely available in China, but the growing demand for different products among Chinese consumers has led Oatly to enter the Chinese market with the aim of not replacing soy as it plays an important role in Asia, but to make its way like a new type of vegetable milk.

With the new Starbucks tie-up, China is now Oatly’s biggest market in Asia. The company is building a plant in Singapore to help meet demand in the region. It is scheduled to open early next year.

Oatly’s threefold increase in demand from online orders

Like many others, Oatly’s offline businesses were affected by the virus-related closure of cafes and grocery stores, but its losses were more than offset by e-commerce.

In China, Oatly beefed up its online presence as coffee shops were ordered to temporarily shut down in February.

Since December, the company has seen a threefold increase in demand from online orders on sites like Alibaba, JD.com (JD), Pinduoduo, and Little Red Book. E-commerce currently makes up a third of Oatly’s sales in China.

As you can see in the image below, Oatly has a presence on all these Chinese e-commerce platforms and opened a store on both Tmall and JD.com.

Currently, E-commerce platforms have become the main purchase media for Chinese consumers, even in the plant-based milk sector. Therefore, these platforms present great opportunities for foreign brands that want to sell products in the Chinese market.

However, it is not so easy to create an online store on these platforms, therefore brands can find distributors or contact us as we can help you with all managing tasks.

Brands can also choose to invest in cross-border e-commerce platforms like Tmall Global, JD Worldwide, and Kaola. These platforms offer brands the opportunity to:

  • sell their products without having a physical presence in China,
  • skipping over lengthy product registration and approval processes,
  • not incurring in long paperwork to export them and avoiding inventory risks.

You can also read our Strategic Guide to Export Food Brands in China

How does Oatly use the Chinese social network to promote the brand’s value and products?

Oatly is using Baidu as a brand window for Chinese consumers

Baidu is the main search engine for finding information in China, so the brand that wants to be recognizable among Chinese consumers should open an account on Baidu.

In addition, if you want to break into the Chinese market, Baidu SEO is a must step and a must-have. To be visible on Baidu a brand in this sector should know that Baidu knows only Mandarin and gives priority to websites hosted in China.

Oatly knows well because its Chinese website is hosted in China. Furthermore, as can be seen from the image above, Oatly is present on Baidu to reach Chinese consumers who cannot use google as it is banned in China.

Oatly is using social media to show the brand’s initiatives and products benefits

Chinese people spend a lot of time on social media doing many things like, chatting with friends, creating videos, buying products, and others, however, what is important for brands is that Chinese people go on these channels also to:

  • obtain information about products and brands’ value
  • obtain suggestions from other people like KOLs (Key Opinion Leaders)

As they spend time on these platforms, it means that these are the best places where to put their marketing efforts, therefore brands should open an account and then interact with Chinese consumers posting advertising, articles, news, images, and so on. Of course, you should localize your content and understand the Chinese consumer’s behavior and culture before doing your marketing campaign on these platforms.

This is exactly what Oatly is doing on her Wechat, Xiaohongshu, and Weibo accounts.

As how you can guess in the previous image, for example, Oatly is using these platforms to entice consumers:

  • the use of its products as a new healthy lifestyle,
  • the use of recyclable and therefore eco-sustainable products,
  • promotion of all its oat milk products,
  • education on how best to use its products in daily life.

KOLs are a good way to influence Chinese consumers to buy your product

KOLs are always a great way to influence Chinese consumers to buy your products as they are seen as more loyal than the company’s advertising campaigns. They are also important in plant-based milk as they offer consumers an example of a healthy and balanced life through sports and plant-based drinks.

Collaborating with the KOLs is what Oatly is doing on social media like Weibo, the image above clearly shows it.

However, if a company wants to collaborate with KOLs, it must be very careful in its choice as not all KOLs are reliable and produce results for companies.

Is the right KOL for my brand? Is it in line with my core business and are its followers my target market? His followers are true or not? These are all questions that are difficult to answer. This is why GMA is here to help you choose the right KOL for your brand image.

Zhihu is the best platform to leverage your community to talk about your brand

Since Chinese consumers spend a lot of time online looking for brand and product advice and trust the advice of other consumers who have already tried these products, what a company absolutely needs to do is try to get people talking about it on questions and answers like Zhihu.

As you can see from the image above, questions and answers about Oatly are widespread on this platform. For example, even the Food and Beverage Innovation forum talks about it.

How to let people talk about your brand?

Companies can, for example, create:

  • Q&A Campaigns (Answering questions, brands can establish a relationship with users and build their reputation this way. It allows them to promote themselves and introduce their products)
  • KOL Endorsements enhance a brand’s image and reputation (brands can invite experts or key opinion leaders to answer questions for them. Answering questions on Zhihu allows them to showcase their expertise and connect with both industry experts and general users)
  • Zhihu Live (it allows brands to conduct online presentations on specific topics. Brands can have opportunities to provide in-depth knowledge and communicate with users in a more direct way)
  • In-Depth Articles (Brands can publish long-form content to gain credibility in their industry which is highly valued by people in that industry).
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Do you want to know more about How to market your brand in the Chinese market? Contact GMA a digital marketing agency, specializing in the Chinese digital market.

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Rihanna’s “Fenty Beauty” debut on Sephora Tmall Global Flagship Store https://marketingtochina.com/rihannas-fenty-beauty-debut-on-sephora-tmall-global-flagship-store/ https://marketingtochina.com/rihannas-fenty-beauty-debut-on-sephora-tmall-global-flagship-store/#comments Thu, 25 Jun 2020 04:22:23 +0000 https://marketingtochina.com/?p=55700 Today we are looking at Rihanna’s brand Fenty Beauty and its integration into China’s number 1 eCommerce platform: Tmall. We will also give you a reminder of Tmall’s main features.

Rihanna’s “Fenty Beauty” shop on Sephora Tmall Global Flagship Store

Rihanna is one of the most popular music icons in the world. Her music has dominated the charts for a long time and hence the singer has a massive fan following.

Fenty Beauty in China & the World

Fenty Beauty (stylized as FEИTY BEAUTY) is a cosmetics brand launched in September 2017 by the singer Rihanna.

In September 2017, working with Kendo, the LVMH group’s incubator for beauty brands, Rihanna created her makeup range, Rihanna’s Fenty Beauty. Presented simultaneously in 1,600 stores in 17 countries, the new line is designed for women of all shades.

The intent behind having so many shades to offer is to differentiate from other makeup companies that do not cater to a broad market.

Its 91 different products, available exclusively on Sephora and on the beauty retailer website, include foundation, lipstick, cream blush, and others.

 Rihanna’s Fenty beauty presence on Tmall Global

The opening of the Sephora store on Tmall Global has led some brands to open cross-border layers for their brand. Rihanna’s Fenty Beauty is one of these brands.

Rihanna has looked for ways to expand her brand, and the launch of the Sephora Tmall Global store seems to be an excellent opportunity to make her brand known in Asia.

In a statement released by Sephora, it was mentioned that the company was delighted to have several prestigious brands on board for the initiative of its Tmall Global store.

They also expressed their gratitude to China for allowing them to present many Western brands to the Chinese people and thus open new avenues.

Sephora also said that they will work to satisfy the Chinese people and help them keep up with western emerging trends.

Sephora Tmall Global flagship store

Present in China for 15 years, Sephora has witnessed the constant evolution of China’s beauty needs.

On May 20 the beauty retailer Sephora joins hands with leading cross-border e-commerce platform Tmall Global to launch the Sephora Tmall Global Flagship Store.

The opening of the Sephora Tmall Global Flagship Store offers Sephora a great opportunity to continue strengthening its commitment to the Chinese market, satisfying the changing trends of the Chinese consumer and the evolving need to improve its beauty power.

As part of the launch, a showroom is also inaugurated that presents cross-border beauty products with “cloud shelves” in the Sephora physical store to further enrich the customer experience and create online-offline synergies.

Tmall is the perfect Channel to Introduce Foreign Brands

The opening of the Sephora Tmall Global Flagship Store offers Sephora a great opportunity to continue strengthening its commitment to the Chinese market, satisfying the changing trends of the Chinese consumer and the evolving need to improve its beauty power.

Benjamin Vuchot, Asia President of Sephora said:

Based on our long-term relationships with global beauty brands, we are glad to cooperate with Tmall Global to introduce overseas brands into China market. Through the synergy of online and offline channels, consumers can access overseas brands to fulfill their emerging and evolving needs”.

 

Brands’ China debut under Sephora

The store offers Chinese consumers 600 products from 25 overseas brands that allow them to ignite their beauty power without national borders. Products like:

  • make-up
  • skincare
  • fragrance
  • hair-care

Today, Chinese consumers are not satisfied only with famous brands but they want a wider range of choices of niche brands abroad that help them demonstrate their personal style with a bold and “to try” attitude.

That’s why Sephora Tmall Global Flagship Store is launched a series of signature brands’ China debut, such as:

  • NATASHA DENONA, a popular American beauty brand well known on social media for its hottest eye shadow palette
  • Sunday Riley is an emerging brand that embraces global beauty trends, technology, and plant extracts.
  • Fenty Beauty was founded by the music, fashion, and beauty icon Rihanna
  • Bon Parfumeur, a French independent perfume house
  • Pharmacy is one of the bestselling natural skincare brands in Sephora America.
  • Dermalogica, is known for its professional skin health products.

Why is Tmall China’s premier online shopping destination?

According to Statista, the largest Chinese e-commerce company Alibaba had another strong quarter at the beginning of 2020. The annual number of active consumers on its online shopping properties in China reached 726 million by the end of March, increasing from 711 million at the end of December 2019. Tmall.com was one of its main platforms to contribute to these results.

Tmall main features

  • The largest business-to-consumer (B2C) retail platform in Asia enabling businesses to sell directly to millions of consumers throughout China.
  • As an open platform market, Tmall provides the infrastructure to host your store and unfiltered access to hundreds of millions of buyers.

Tmall has established itself as the destination for quality, brand-name goods catering to increasingly sophisticated Chinese consumers and is the most visited B2C online retail website in China.

There are two ways to join Tm all’s platform:

  • Companies with China in-country business operations can apply to Tmall.com.
  • Companies with overseas licenses are eligible for Tmall Global.

Tmall Global

Tmall Global allows foreign brands without a Chinese business entity to sell to consumers directly by opening their exclusive flagship stores. It is the first choice for many well-established international brands to land if they wish to sell in China.

It is extremely popular among global brands that already have a recognizable brand in China for several reasons:

  • introduce the overseas brand into China market
  • connect Chinese customers to the world
  • synchronize the local community with global trends
  • bring together numerous emerging and popular overseas brands
  • offer the benefit of breaking geographical and time barriers through cross-border e-commerce

Tmall VS Tmall Global

Opening a store on a Chinese B2C e-commerce platform such as Tmall requires a company with a Chinese entity. For this reason, the cross-border e-commerce Tmall Global offers a relatively accessible access strategy for foreign companies wishing to reach Chinese online consumers.

Opening a store on Tmall involves different steps regarding the creation of possible stores. For more information on how to open a store on Tmall click here.

How can brands open their store on Tmall Global?

There are 5 entry processes and 4 types of stores that can be opened via Tmall.hk.

Make sure you are ready to invest the time and resources needed in launching your store, as opening and running a store on Tmall.hk requires a lot of effort.

Entry processes

  1. Entry preparation (E.g. Create a logistics plan, Prepare necessary documents, Complete negotiations and sign contracts with TPs)
  2. Store application (Sign Tmall.com/Alipay agreement, open Alipay compatible bank account)
  3. Store development (E.g. Plan product categories, plan pricing model, build product detail pages)
  4. Pre-launch (Develop a new opening plan, develop promotion plan, upload store pages to Tmall.com)
  5. Launch (Store live on Tmall.com)

There are 4 Store types available on Tmall

Flagship store

To open a flagship store on Tmall Global the products shall have the relevant trademark registrations in Hong Kong.

  • If Merchant is a brand owner, they shall provide the trademark registration certificate for their products.
  • If Merchant is an exclusive authorized dealer, he shall provide the trademark registration certificate for the products and the letter of authorization for selling his products.

Flagship store (Marketplace)

Merchants shall have or have applied for a Class 35 trademark (the “Service Mark”) in Hong Kong for their brand.

  • If Merchant is the owner of the Service Mark, the Merchant shall also provide its trademark registration certificate.
  • If Merchant is not the owner of the Service Mark, the Merchant shall provide the Service Mark and evidence of their exclusive authorization to use or operate a store on Tmall.hk Website using the Service Mark.

Authorized store

An authorized store can be opened on Tmall if the merchant has the license to sell brand goods in their store.

  • The products shall have its trademark registration in Hong Kong.
  • Authorized stores, also called franchise stores, can sell different products on their stores but is dependent on them having the authorization to sell those brands on their store.

Specialty store

To open a specialty store on Tmall Global, you need to be a merchant with documents of brand authorization giving you distribution rights to sell their products.

  • Evidence of product source, and invoice of the products purchased.
  • The name of the shop shall not infringe on the legitimate rights of others.
  • Specialty store types may sell products of up to two categories.
gma agency

In order to promote your brand and if you have any questions related to opening and managing a Tmall store, contact GMA now!

Check out our Tmall Partner Solutions

Read more about China’s Cosmetics Markets:

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Why did Luckin Coffee not Outrank Starbucks in China? https://marketingtochina.com/why-did-luckin-coffee-not-outrank-starbucks-in-china/ https://marketingtochina.com/why-did-luckin-coffee-not-outrank-starbucks-in-china/#comments Mon, 25 May 2020 09:30:40 +0000 https://marketingtochina.com/?p=55015 Luckin Coffee, a Chinese coffee company that is currently valued at $1.5 billion, has recently been making headlines for its rapid growth in China’s competitive coffee industry. However, despite Luckin’s recent success it did not quite manage to win over the market and outrank Starbuck as china’s most successful coffee franchise. Let’s have a look at how Luckin Coffee became so big so quickly and at how Starbucks manages to keep its title of number one coffee seller in the middle kingdom.

Introducing Luckin Coffee

Luckin Coffee (瑞幸咖啡) is a Chinese coffee company and a chain of coffee shops. It was founded in Beijing in 2017. As of January 2020, it has operated 4,507 stores and surpassed the number of Starbucks stores in China. Most of its stores are small collection points in university office buildings or campuses that serve for picking up and delivering orders online.

Luckin Coffee was formed in October 2017 and, in January 2018, had opened its first stores in Beijing and Shanghai. The company continued its rapid growth and, in October 2018, Luckin Coffee opened 1300 stores, surpassing the number of Costa Coffee stores to become the second-largest coffee brand in China. Luckin Coffee has also signed a strategic cooperation agreement with Tencent.

luckin coffee why was it succesful

In January 2019, Luckin Coffee announced plans to open 2,500 new stores and outperform Starbucks to become the largest coffee brand in China. Luckin also gained exposure in the U.S. stock market by applying automated quotes to the National Association of Securities Dealers and starting trading on Nasdaq for $ 17 per share. After hitting $ 25.96 on the first day, the stock dropped to $ 16 on the second trading day. At the end of September 2019, Luckin Coffee had opened 3,680 stores and had posted a net loss of $ 75 million in the third quarter of 2019.

Explaining Luckin Coffee’s success in China’s coffee market

Much of Luckin’s expansion was fueled by an aggressive marketing strategy that saw the company spend three times as much as it earned to feed its growth.

Luckin Coffee stores started trial operations in January 2018. The company operates shops, stores, and kiosks that offer coffee, tea, and food.

Luckin’s coffee strategy focused on three aspects :

  1. DISCOUNTS

The company’s marketing and market appeal are centered around marketing and discounts. Luckin offers freebees, where each new customer is offered a free drink and a 50%-off coupon for one cup. They also offer “buy one, get one free” coupons for loyal customers. These discounts make its price lower than Starbucks and attract a bigger number of returning customers in the early stage of its business. The target customers of Luckin Coffee are those who do not have much time to drink coffee at stores. Let’s be honest who does like a good discount?

  1. NEW TARGET MARKET – Luckin Coffee appeals to a large less wealthy populace.

Luckin Coffee did not open any traditional brick-and-mortar stores in the beginning. Its physical locations were only for making coffees and fulfilling online orders picked up by customers or delivery persons. Although most of its stores do not have seats or other services for customers and are in less prestigious locations compared to Starbucks, the brand has been able to capture a new generation of consumers and rival Starbucks in China.

  1. DELIVERY – Convenience is king in China

Customers need to download the Luckin Coffee App to order and pay for drinks online. Luckin Coffee also cooperates with the second-largest courier in China, SF Express, delivering orders to customers within two kilometers of each store. This operation principle is suitable for Chinese people’s fast-paced lives and puts pressure on other traditional coffee brands.

Luckin coffee scandal: Let’s spill some Tea

  1. On 31 January 2020, short-selling firm Muddy Waters Research published an anonymous 89-page report on Twitter, claiming that Luckin Coffee had falsified financial and operational data. The report says that the number of items sold per store was inflated by at least 69% in the third and 88% in the fourth quarter of 2019.
  2. Luckin Coffee responded by categorically denying all the allegations made in the report. The company claimed that the report raised malicious accusations and false accusations with unsubstantiated evidence and flawed methodology.
  3. On April 2, 2020, Luckin Coffee announced that an internal investigation revealed that its general manager, Jian Liu, had made the company’s sales in 2019 “approximately RMB 2.2 billion” ($ 310 million).
  4. The next day, the China Securities Regulatory Commission said it would investigate the company for fraud. On April 8, the U.S. stock market stopped trading on all Luckin shares due to the anti-fraud probe.
  5. In the month of April, the company’s stock fell by over 80%.
  6. In mid-April 2020, American investment bank Goldman Sachs announced that it would seize and sell the Luckin stock holdings of the company’s chairman, Lu Zhengyao after he defaulted on a $518 million margin loan.

STARBUCKS CHINA VS LUCKIN COFFEE

Even though Luckin coffee is a Chinese brand and offers several services like discounts, and delivery, and had a specific target market, compared to Starbucks, it failed. But why?

Luckin missed one of the 3 key points to succeed in China. It was convenient and cheap but had no added value as Starbucks which is focused on :

Branding from focusing on brand awareness and positioning

STRABUCKS BRANDING

The Chinese place a premium on gaining and upholding reputation and status, especially for their family and community. Consequently, they want to be associated with brands and products that portray prosperity, success, and upward mobility.

Starbucks has positioned itself as a premium coffee brand in China. It charges 20% higher prices in China compared to other parts of the world. It chooses very high-end locations for its outlets including luxury malls and iconic office towers. And since foreign brands, particularly in food and beverage, are viewed as premium, Starbucks often labels its products with the country from which its products are imported.

If you’re drinking coffee, you’re already hip. If you’re drinking Starbucks, you’re super cool. If you’re “normal cool”, you’ll go to Luckin Coffee.

Following its successful marketing strategy, by adapting the brand to the Chinese market, Starbucks not only sells coffee, tea, coffee beans, and mooncakes but also sells cups. Its tumbler cups and coffee mugs are very popular in China and are often sold out in a couple of weeks. All throughout China, cups with the Starbucks logo are everywhere.

Starbucks also has been franchising in China for years. They are well established even in smaller cities. They even have their biggest outlet in Shanghai. It is more than a place to drink tea or coffee, it is a tourist spot!

Read as well: How Starbucks is different in China

How is Starbucks using a digital market platform to reach Chinese consumers?

Starbucks is promoting its brand in several and successful ways by using Chinese digital marketing platforms, like WeChat, Weibo, Dianping, Eleme, Tmall, and Baidu.

Every brand that wants to enter the coffee market in China should follow its strategies, adapting to local customs and traditions, creating specific products for the Chinese market, and promoting them on the most famous sites in china.

GMA can help your brand entering in the Chinese coffee market through several services like SEO on Baidu, social media advertising and marketing, and e-commerce management.

Starbucks China is very active on WeChat

WeChat has grown to become the most popular social and mobile app in China where it has over 1.1 billion registered accounts.  This social media platform allows users to send text and voice messages to each other as well as play video games, watch videos, shop, and pay via mobile payments.

WeChat offers a completely seamless, mobile-first consumer experience where brands can increase awareness and loyalty.

We chat offers many possibilities to brands, in fact, it gives the possibility to create verified official accounts, useful for interacting with followers and for keeping them updated on brand news. In addition, WeChat offers so-called mini-programs, small apps inside the WeChat system that cover various functions, such as e-commerce, games, and much more.

As well as on Weibo

Sina Weibo (新浪微博) is a Chinese microblogging website similar to Twitter. Launched by Sina Corporation on 14 August 2009, it is one of the biggest social media platforms in China, with over 445 million monthly active users.

Weibo is important for several reasons:

  • increase in brand awareness
  • boost on events and/or promotions
  • referral to e-commerce platforms through external links
  • starting collaborations with Key Opinion Leaders
  • the exploitation of word of mouth (word-of-mouth diffusion)
  • investments in brand advertising (through display ads, search engine promotion, and other advertising techniques)

Baidu has no secret for the Starbuck Marketing team

Baidu is the main Chinese search engine that offers various services, including a Chinese search engine, as well as a mapping service called Baidu Maps. Baidu offers about 57 search and community services, such as Baidu Baike (an online encyclopedia) and a keyword-based discussion forum.

A key operation is the optimization of search engines (SEO). The more you sell, the higher the search results appear. Businesses should invest in SEO and buy keywords based on “pay per click”. The higher the price of a keyword, the higher your products will appear in search results. And the more you sell, the more you position yourself at the top. It is essential to participate in online sales events or industry-specific events such as food weeks.

You also find Starbucks China on Tmall!

In China, the B2C model is dominated by the Tmall portal of the Alibaba group, which holds a 56.6% stake.

It is a platform for local Chinese and international businesses to sell brand-name goods to consumers in mainland China, Hong Kong, Macau, and Taiwan.

Customers generally turn to Tmall for Food and beverage purchases, that’s why it is important to build a strong presence in this e-commerce platform, in order to increase sales and brand awareness.

and Dianping, the venues review app

Meituan-Dianping (美团网) is a Chinese group buying website for locally found food delivery services, consumer products, and retail services. The Meituan site offers deals of the day by selling vouchers for local services and entertainment.

In 2015, Meituan merged with Dianping to become “Meituan-Dianping”. dianping.com hosts consumer reviews of restaurants, similar to TripAdvisor, and also offers group buying similar to Groupon.

Meituan-Dianping is also one of the world’s largest online and on-demand delivery platforms.

Ele. me

Ele.me is an online-to-offline (O2O) catering and food delivery platform in China, which by 2019 had become the largest food delivery service in China with a 53.4% market share.

Offline and Online: Starbucks Offers a Complete experience to its customers

STARBUCKS QUALITY PRODUCTS

The Chinese really appreciate their community, traditionally labeled “internal circles”. Be it houses, schools, or companies, they turn to these clubs for loyalty, information, and approval of their choices. With this in mind, Starbucks has designed its commercial spaces to facilitate the meeting of these “circles”.

Unlike the United States, where Starbucks chairs are often the quiet spots for lone laptop users, Chinese Starbucks is willing to welcome crowds, noise, and relaxation. In many cases, the spaces are up to 40% larger than in the United States and have been placed in very visible and easily accessible locations in office buildings (on busy floors or mezzanine areas).

The seating areas are open format and usually have no walls, the chairs seem to flow into adjacent spaces, such as lobbies or walkways.

Chinese Consumers want Quality products & Values For their money

Starbucks quality products

The coffee giant is not afraid of Showing off the Ingredients it uses:

That’s what Starbucks shows on its website,  a confirmation of the quality of its products :

“Starbucks Arabica beans are different from regular Arabica beans. At every step, we go to great lengths to make sure our beans meet the highest standard of quality”.

Starbucks beans description says :

“The best beans grow at higher altitudes. The cold nights and warm days create denser beans. And denser beans have deeper, more complex flavours. Taste them in every cup of Starbucks coffee”.

And it is precisely on the quality of its products that Starbucks puts the accent on. Unlike its rival Luckin coffee, Starbucks coffees are of excellent quality and their flavor is far better.

Adding Values and Status: A key factor of Starbucks success in China

Now, the main difference between Starbucks and Luckin coffee in China is the price. While Luckin was popular because of its cheap price, you need to remember that China is not a land of coffee drinkers. So why would people spend a good amount of money to order a big bag of Starbucks for their colleagues?

To show off generosity and wealth. (Some people do like coffee, and obviously, you can buy tea and many other drinks). Starbucks succeeded in adding social value to its products. Just like having an iPhone is a sign of social status, consuming Starbucks in China is a sign of class.

This is where Luckin failed. It was keeping its customers hooked with cheap prices and discounts but what would have happened the day they had to increase their prices for sustainability reasons?

You can also read our Strategic Guide to Export Food Brands in China

Contact us to launch your coffee franchise/shop in China

gma - DIgital Marketing Agency China

Do you want to know more about the Coffee brand’s strategy in China? Contact GMA a digital marketing agency, specializing in the Chinese digital market.

Read more about the Chinese coffee market

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